Hope Bowie
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Property Manager
Great Scott Enterprises, LLC
06.2022 - 07.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Billeting Coordinator
Vectrus
02.2021 - 07.2024
- Trained new staff members on company policies and procedures, ensuring consistent delivery of high-quality service across all team members.
- Increased overall efficiency in guest registration by developing and implementing a comprehensive training program for front desk staff.
- Collaborated with team members to consistently deliver quality service and maintain an organized work environment.
- Provided exceptional customer service by promptly addressing guest concerns and inquiries, leading to high satisfaction ratings.
- Reduced guest complaints regarding room availability through diligent monitoring of reservations data and prompt communication with operations teams about potential issues.
- Improved billeting processes by streamlining room assignments and tracking systems.
- Provided exceptional service and assistance to guests upon check-in.
Education
No Degree - Computers
Galveston College
Galveston, TX09-2020
Skills
- Customer service-focused
- Rent collection
- Exceptional oral and written communication skill
- Client relations
- Property tours and inspections
- Tenant and eviction laws
- Problem-solving abilities
- Effective communication
Timeline
Property Manager
Great Scott Enterprises, LLC
06.2022 - 07.2024
Billeting Coordinator
Vectrus
02.2021 - 07.2024
No Degree - Computers
Galveston College
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