Hope Bradford
Muncie,IN
Summary
Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EMT-Basic
Decatur Township Fire Department
08.2022 - Current
- Responded to 911 calls for medical emergencies.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and manual or electronic vital sign machines.
- Administered CPR, oxygen and other life-saving medical treatments.
- Evaluated patient histories to assess and prioritize levels of care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Delivered emotional support to patients and families.
- Developed and maintained rapport with coworkers to facilitate efficient patient care.
- Immobilized patient for placement on stretcher and ambulance transport.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Lead Swim Instructor
YMCA Of Muncie
06.2018 - 07.2022
- Streamlined communication between parents, students, and staff by organizing regular progress reports and updates on swimmer achievements.
- Demonstrated commitment to excellence by consistently receiving high satisfaction ratings from both students and parents alike.
- Promoted a culture of continuous improvement through regular self-assessment exercises designed to identify areas of strength or growth for self and swimmers.
- Collaborated with fellow instructors to create a cohesive learning environment and ensure consistent teaching methods across all classes.
- Provided support for swimmers with disabilities or special needs, ensuring an inclusive experience that accommodates individual requirements.
- Mentored junior instructors in their professional development by sharing expertise in lesson planning, coaching strategies, and class management techniques.
- Enhanced swimmer abilities by developing and implementing comprehensive lesson plans tailored to individual needs.
- Increased student confidence and performance through consistent encouragement and constructive feedback.
- Ensured the safety of all participants by maintaining vigilance during lessons and enforcing pool rules and regulations.
- Developed strong rapport with students, resulting in increased engagement and enthusiasm during lessons.
- Contributed to a positive work environment by fostering strong relationships with colleagues and actively participating in staff meetings or team-building events.
- Taught daily swim instruction to students varying in ages and skill levels.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Adapted teaching techniques to different learning styles.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Developed and implemented lesson plans based on individual student needs.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Mentored and trained new swim instructors on best practices.
- Prepared equipment before each class class and stored items promptly after classes.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Member Service Representative
YMCA Of Muncie
10.2020 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Wellness Staff
YMCA Of Muncie
10.2020 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Protected staff and participants with consistent enforcement of safety standards.
- Used special cleaning supplies to sanitize high traffic areas.
- Completed regular deep cleans of the entire facility
Education
Associate of Science - Healthcare Specialist
Ivy Tech
Indianapolis, IN05.2023
Skills
- Basic emergency life support
- Pre-hospital care
- Patient assessment and stabilization
- Comprehensive vital sign assessment and monitoring
- Critical decision-making skills
- Emergency vehicle operation
- Emergency management in high stress scenarios
- Emergency patient triage
- Supply restocking
- Medical records management
- Critical thinking
- Calm under pressure
Certification
- EMT - Certified Emergency Medical Technician
- BLS CPR and first aid
- EVOC- Emergency Vehicle Operator Course
Timeline
EMT-Basic
Decatur Township Fire Department
08.2022 - Current
Member Service Representative
YMCA Of Muncie
10.2020 - 07.2022
Wellness Staff
YMCA Of Muncie
10.2020 - 07.2022
Lead Swim Instructor
YMCA Of Muncie
06.2018 - 07.2022
Associate of Science - Healthcare Specialist
Ivy Tech
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