Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Brown

Charlotte,NC

Summary

Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. Outgoing Ride operator elevating guest expectations by offering world-class service while promoting exciting amusement events and attractions. Offering proven guest service and cash handling experience in fast-paced environment to facilitate fun activities and food and beverage support. Performs shift requirements in adherence to rules and safety procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable ride operator brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Full Time Ride Supervisor position. Ready to help team achieve company goals. Focused Ride Operator follows procedures and protocols to maximize safety. Detail-oriented individual with great communication and team collaboration skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Ride Operator

Carowinds
12.2018 - Current
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
  • Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
  • Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.

Cashier

BJ's Wholesale
07.2020 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

FOH Staff Member

Amelie Holdings LLC
01.2020 - 03.2020
  • Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
  • Provided exceptional customer service, resulting in repeat business and positive online reviews.
  • Maintained a clean and organized dining area, contributing to an appealing atmosphere for patrons.
  • Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
  • Addressed customer complaints professionally and efficiently, turning potentially negative experiences into opportunities for improvement.
  • Participated in team meetings, offering constructive feedback and suggestions for continuous improvement of operational processes and guest experiences.
  • Assisted with inventory management, ordering supplies as needed to maintain adequate stock levels.
  • Promoted menu items effectively by staying current on specials and sharing personal recommendations when appropriate.
  • Worked closely with management to stay updated on policy changes or upcoming events that could impact guest experiences.
  • Developed rapport with regular customers by remembering their preferences and engaging them in friendly conversation.

Education

High School Diploma -

South Mecklenburg High School
Charlotte, NC
06.2021

Skills

  • Customer Service
  • Equipment Operation
  • Safety Monitoring
  • Emergency evacuation procedures
  • Safety Procedures
  • Professional Appearance
  • Staff Coordination
  • Training and mentoring
  • Guest Relations
  • Complaint Handling
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Professionalism and Courtesy

Timeline

Cashier

BJ's Wholesale
07.2020 - 09.2020

FOH Staff Member

Amelie Holdings LLC
01.2020 - 03.2020

Ride Operator

Carowinds
12.2018 - Current

High School Diploma -

South Mecklenburg High School
Hope Brown