Hope Brown
Peachy Clean Services
Alpine,CA
1
Language
4
years of professional experience
Detail-oriented professional with diverse experience in food service and cleaning. Known for strong customer engagement and teamwork, consistently contributing to high standards of cleanliness and order accuracy.
Work History
Cleaner
2 Years 4 Months- Maintained cleanliness and sanitation standards in residential and commercial spaces.
- Operated cleaning equipment, including vacuum cleaners and floor scrubbers, effectively.
- Collaborated with team members to ensure timely completion of cleaning tasks.
- Conducted thorough inspections to identify areas needing additional attention or repair.
- Trained new staff on proper cleaning techniques and safety protocols.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Server
1 Year 10 Months- Delivered outstanding customer service by efficiently resolving guest needs and inquiries.
- Implemented upselling techniques to enhance revenue through additional menu item promotions.
- Facilitated collaboration with kitchen staff to optimize food preparation and delivery timelines.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Executed upselling techniques, contributing to increased revenue from additional menu item promotions.
- Assisted in training new team members on service protocols and menu knowledge.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Fostered loyalty by engaging with returning customers during visits. with regular customers.
Server
7 Months- Accurately processed orders using point-of-sale systems to streamline transactions.
- Managed multiple tables efficiently during peak hours, ensuring guest satisfaction.
- Resolved customer complaints effectively, promoting positive dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sandwich Artist
9 Months- Crafted customized sandwiches based on customer preferences, ensuring high quality and freshness.
- Maintained cleanliness and organization of workstations to adhere to health and safety standards.
- Assisted in training new employees on sandwich preparation techniques and customer service best practices.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Greeted guests, promoted specials, and took orders.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Cleanliness standards
Safe food handling
Team collaboration
Order accuracy
Supply restocking
Food safety practices
Performance improvement
Table bussing
Accomplishments
Varsity lacrosse all 4 years of high school, getting most improved and most valuable player all 4 years.
Languages
English
Timeline
Server
Olive Garden Restaurant
10.2024 - 08.2026Read More
Cleaner
Peachy Clean Services
06.2024 - CurrentRead More
Server
Pizza Grotto
04.2023 - 11.2023Read More
Sandwich Artist
SUBWAY®Restaurants
06.2022 - 03.2023Read More
Granite Hills High School
High School Diploma
Read More