- High-Intensity Interval Training
- Passionate about balancing physical health with mental and emotional wellness
HOPE BURRESS
Cincinnati,United States
Summary
Dedicated lifeguard with 3 years of experience ensuring the safety and well-being of pool patrons. Conducts safety inspections, promptly addresses customer concerns, and effectively rescues struggling swimmers. Proven track record of increasing customer satisfaction through courteous and efficient service. Adaptable team player with strong communication and multitasking skills. Experienced in special needs caregiving, security, and assembly line operations, demonstrating a quick learning ability and commitment to excellence. Eager to leverage diverse skill set, including proficiency in Microsoft Office and advanced communication skills, in a new role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Van driver
National Express
01.2024 - 05.2024
- Developed and implemented an effective driver training program that improved driver safety and reduced accidents by X%
- Developed and implemented a driver monitoring system that improved driver safety and compliance with regulations
- Maintained a driver log and tracked fuel consumption to ensure compliance with federal regulations
- Provided assistance to passengers with disabilities and special needs
- Diagnosed and reported any mechanical issues that arose during a shift
- Complied with all applicable traffic laws, rules and regulations to ensure a safe and pleasant ride
- Ensured all passengers were wearing seatbelts at all times
Store front associate
Marshalls
11.2023 - 01.2024
- Performed daily store opening and closing duties, ensuring that all store policies were followed
- Upsold store products to customers, resulting in a X% increase in store revenue
- Worked cash register
- Restocked returned items
DSP
OVRS
06.2023 - 08.2023
- Provided emotional and psychological support to clients in times of distress
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
DSP
Graceworks
11.2022 - 05.2023
- Pick up and drop off clients making sure they had their seat belt did correctly and make sure wheelchairs are tied down correctly
- Did activities and outings with clients
- Provided emotional and psychological support to clients in times of distress
- Assessed clients' physical and mental health and reported any changes to the physician
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Intern
Automotive Apprenticeship Group Kentucky, LLC
08.2022 - 10.2022
- Followed safety protocols to ensure the safe operation of vehicles
- Replaced worn or defective parts with new parts that were compatible with the vehicle
- Performed advanced services such as engine rebuilds, transmission work, and brake repairs
Security Guard
Securitas
11.2021 - 01.2022
- Provided customer service to guests and visitors to the facility
- Remained up-to-date with security trends and best practices in order to identify potential security risks
- COVID temperature taker
Special Needs Caregiver
Soothing Hearts
06.2021 - 10.2021
- Administered medication and monitored vital signs as prescribed by the physician
- Provided emotional and psychological support to clients in times of distress
- Worked with individuals with special needs to increase social skills and independence.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
Line assembler
Wornick Foods Frozen Division
08.2020 - 11.2020
- Followed detailed instructions and diagrams to assemble components accurately
- Collaborated with other line operators to optimize production line performance
- Maintained a clean and organized workspace, resulting in a X% reduction in lost components
Special Needs Caregiver
Rescare
05.2020 - 08.2020
Lifeguard
Kings Island
06.2017 - 08.2020
- Conduct safety and cleanliness inspections of recreational facilities
- Ensuring the patrons' safety in and around the pool
- Dove into the water right away to assist struggling swimmers
- Kept an eye on the weather and water conditions and warned visitors about potential hazards such as storms and rip currents
- Increased customer satisfaction by greeting all pool patrons with courtesy and promptly and cheerfully resolving any issues
- Keep a close eye on the swimmers and am quick to spot those who are in trouble
- Am responsible for the safety of water park and amusement park visitors
- Provided assistance to swimmers in distress, including rescuing them from hazardous water conditions
Education
high school -
Mount Healthy Highschool
05-2020
high school - Surgical Tech
Scarlet Oaks
05.2020
Skills
- Proficient in prioritizing tasks simultaneously
- Proficient in Microsoft Office
- Client support expertise
- Strong time management skills
- Dedicated professional commitment
- Office Technology Skills
- Advanced Communication Skills
- Expertise in PowerPoint tools
- Efficient at acquiring new skills
- Communication Skills
- Honesty and Integrity
- Customer Service Skills
- Motivated Attitude
- Ability to Work in a Team
- Technical proficiency in software applications
- Collaborative teamwork
- Excellent Customer Service Skills
- Strong Mathematical Skills
- Social Media Platforms
- Attention to detail
- Patient registration and Check-in
- Following up with patients
- Strong organization
- Educating patients
- Appointment scheduling
- Updating charts
- Proficient customer service
- Workload balancing
- Deadline management
- Proactive approach
- Time tracking
- Software knowledge
- Multitasking Abilities
- Excellent communication
- Friendly, positive attitude
- Scheduling appointments
- Data entry proficiency
- Microsoft office expertise
- Maintaining office supplies
- Office supplies and inventory
- Records management
- Admissions support
- Enrollment management
- Transfer credit evaluation
- Work ethic and integrity
Accomplishments
Going to construction class and getting my certification in construction, driving a Bobcat, forklift and OSHA Certified. I went to school 2024 for Medical Assistant for learned some information
Personal Information
Date of Birth: 05/17/02
Certification
- Bobcat Operator Training - [2021]
- Forklift Operator Training - 2021
- OSHA
- CPR
- First Aid
Interests
Timeline
Van driver
National Express
01.2024 - 05.2024
Store front associate
Marshalls
11.2023 - 01.2024
DSP
OVRS
06.2023 - 08.2023
DSP
Graceworks
11.2022 - 05.2023
Intern
Automotive Apprenticeship Group Kentucky, LLC
08.2022 - 10.2022
Security Guard
Securitas
11.2021 - 01.2022
Special Needs Caregiver
Soothing Hearts
06.2021 - 10.2021
Line assembler
Wornick Foods Frozen Division
08.2020 - 11.2020
Special Needs Caregiver
Rescare
05.2020 - 08.2020
Lifeguard
Kings Island
06.2017 - 08.2020
high school -
Mount Healthy Highschool
high school - Surgical Tech
Scarlet Oaks
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