Hope Buzzell
Fairfield,Maine
Summary
Dedicated Customer Service Specialist with skills in prioritizing and multi-tasking in fast-paced environments. Works effectively as part of a team to achieve personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager of Customer Service
Hannaford
Waterville, USA
09.2018 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Performed basic bookkeeping tasks such as balancing cash drawers and preparing bank deposits.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Managed daily operations, including scheduling between 40 and 70 employees, staffing levels, and supply ordering.
- Provided assistance with payroll processing when needed.
- Reviewed and approved all timesheets and payroll documents prior to submission to the Payroll Department.
Instructor & Psychic Reader
Enchanted Herbs and Teas
Waterville, USA
03.2018 - 06.2019
- Developed and executed comprehensive lesson plans to introduce students to a variety of spiritual practices.
- Utilized my expertise as a reader to welcome and guide customers through the card divination process.
- Addressed non-verbal questions pertaining to client's current and future state using intuitive skills.
Assistant Manager
Rita's House of Pizza
Winslow, USA
10.2016 - 03.2018
- Demonstrated expertise in managing order processing and payment collection procedures.
- Developed expertise in kitchen operations by mastering prep cooking techniques and accurately fulfilling orders.
- Managed the upkeep of dining room, bathrooms, and register area.
- Mastered all store positions within a six-month training period. Supported product ordering processes and performed assistant manager responsibilities.
Customer Service Associate
Game Stop
Waterville, USA
09.2015 - 12.2015
- Experienced in utilizing Point of Sale operating systems and primarily fulfilled cashier responsibilities.
- Greeted customers and identified their needs.
- Responsible for refurbishing game consoles.
- Assisted inexperienced customers with game access and recommendations based on trained information.
- Ensured proper presentation of merchandise for optimal customer attraction.
Customer Service Associate
J. C. Penney
Waterville, USA
04.2015 - 08.2015
- Greeted customers and identified their needs.
- Ensured customer satisfaction by going the extra mile, such as ordering out-of-stock items and providing style advice.
- Maintained tidy and well-organized merchandise presentation on sales floor.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
Customer Service Representative
Access Worldwide
Augusta, USA
01.2014 - 06.2014
- Successfully acquired comprehensive knowledge and expertise in over twenty operating, billing, and ordering systems.
- Utilized persuasive techniques to promote AT&T products and services, while addressing customer concerns.
- Aided other representatives as a supervisor on a need basis, leveraging my expert understanding of systems and communication skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Lawrence High School
Fairfield, MEAccounting
University of Maine At Presque Isle
Presque Isle, MESkills
- Microsoft Office Suite
- DOS Ordering Systems
- Kronos
- Training and coaching
- Schedule Coordination and Management
- Talent Development
- Regulatory Compliance
- Handling Escalations
- Information Security
- Relationship Building
- Meticulous attention to detail
References
Available Upon Request.
Certification
- Food Safety Certified
- Anti-Money Laundering
- Alcohol Sales
Accomplishments
- Service Champion - September 2018
- Most Profitable Store in Maine - 2023
Timeline
Manager of Customer Service
Hannaford
09.2018 - Current
Instructor & Psychic Reader
Enchanted Herbs and Teas
03.2018 - 06.2019
Assistant Manager
Rita's House of Pizza
10.2016 - 03.2018
Customer Service Associate
Game Stop
09.2015 - 12.2015
Customer Service Associate
J. C. Penney
04.2015 - 08.2015
Customer Service Representative
Access Worldwide
01.2014 - 06.2014
High School Diploma -
Lawrence High School
Accounting
University of Maine At Presque Isle
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