Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Byard

Bluefield,WV

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

6
6
years of professional experience

Work History

Technical Support Specialist

Intuit
05.2024 - Current
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly..
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Documented support interactions for future reference.

Payment Card Fraud Detection

Wells Fargo
04.2023 - 05.2024
  • Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
  • Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.
  • Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
  • Maintained up-to-date knowledge on industry best practices, incorporating relevant information into existing procedures as needed.

Claims Specialist -Auto

AllState
11.2019 - 04.2023
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

Education

Bluefield High School
Bluefield, WV

Skills

  • Client-centric approach
  • Conflict resolution skills
  • Effective time management
  • Adaptability and flexibility

Timeline

Technical Support Specialist

Intuit
05.2024 - Current

Payment Card Fraud Detection

Wells Fargo
04.2023 - 05.2024

Claims Specialist -Auto

AllState
11.2019 - 04.2023

Bluefield High School

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