HOPE CASTILLO
Spanish Fork,UT
Summary
Dynamic and organized professional with experience at Walmart, excelling in customer relations and team collaboration. Proven ability to enhance product displays and maintain safety protocols. Skilled in problem-solving and time management, consistently achieving project goals while efficiently managing multiple tasks in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Environmental Services Technician
Intermountain Healthcare
Provo, UT
01.2026 - Current
- Maintained cleanliness and sanitation standards in patient areas to ensure safety and comfort.
- Operated cleaning equipment effectively, including floor scrubbers and vacuums, to enhance efficiency.
- Collaborated with healthcare staff to identify sanitation needs and address concerns promptly.
- Trained new team members on proper cleaning procedures and safety protocols for hazardous materials.
- Implemented waste disposal procedures, reducing contamination risk in clinical environments.
- Maintained patient and hospital confidentiality.
- Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
- Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Maintained a safe environment for patients, staff, and visitors by performing regular inspections of equipment and facilities.
- Check for low supplies and stock supplies daily.
- Notify staff if any patients need assistance
- Maintain steady shift flow and prioritize critical rooms.
- Keep emergency department clean
REMODEL SPECIALIST
Anderson
Springville, UT
09.2025 - 11.2025
- Demonstrated strong organizational skills to efficiently manage multiple projects simultaneously.
- Read plans, instructions, and specifications to determine work activities.
- Read planogram
- Stock shelves
- Resolved any issues that arose during remodeling process quickly and effectively.
- Follow safety protocols.
- Use hand tools when necessary
- Use pallet jack for moving heavy equipment
FOOD PRODUCTION WORKER
Spherion
Springville, UT
07.2025 - 09.2025
- Followed standard operating procedures for food preparation, packaging, and storage.
- Cleaned and sanitized equipment and surfaces at end of each shift to adhere to sanitation guidelines.
- Observed production line by watching for pile-ups or jams.
- Operated food production equipment to prepare and package products for distribution.
- Inspected finished products to verify conformance to quality standards, isolating non-conformed or damaged items.
- Followed recipes and instructions regarding food preparation.
- Inspected products prior to packaging for any defects or inconsistencies in size or shape.
- Utilized problem-solving skills to troubleshoot and resolve production issues.
- Maintained clean and orderly work area to promote safe working conditions.
- Collaborated with team on various tasks related to food production activities.
- Reported any discrepancies or problems encountered in manufacturing process immediately.
- Maintained safe working environment by adhering to all safety protocols and regulations.
SALESFLOOR ASSOCIATE
Walmart
Spanish Fork, UT
12.2024 - 07.2025
- Verify overstock
- Clearance old products or seasonal products to make room for new products
- Bin overstock
- Create and arrange new modulars
- Read modular plans
- Interact with customers offering them assistance in finding products or with any problems they have
- Greet customers
- Create features of new or seasonal products
- Create displays
- Check topstock and bring down to proper home if empty
- Move shelves to correct placement
- Help boost sales by making displays that attract customers
- Help keep the store and backroom organized and tidy
- Demonstrated adaptability by learning and implementing new processes quickly.
OVERNIGHT STOCK ASSOCIATE
Walmart
Spanish Fork, UT
10.2023 - 12.2024
- Ensured timely product availability for customers by efficiently unloading and stocking merchandise.
- Supervised and trained new staff in performing census.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Demonstrated adaptability by taking on additional tasks or responsibilities as needed to support overall store operations during overnight shifts.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept the aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Managed time effectively to complete nightly tasks within allotted timeframe, minimizing the need for additional overtime hours.
- Interacted with guests in a friendly and knowledgeable way.
- Greeted store customers and discussed their needs.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and helping as needed.
STOCK ASSOCIATE
Ross Dress for Less
Spanish Fork, UT
07.2022 - 01.2024
- Answered customer questions and provided detailed product information.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
- Greeted customers and directed to requested products.
- Greeted store customers and discussed needs.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Optimized space utilization in the stockroom through strategic placement of products based on sales data and trends.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked designated items on shelves, end caps and displays.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
BABYSITTER
Independent Childcare Provider
Spanish Fork, UT
06.2020 - 04.2022
- Entertained and engaged with children using games, crafts, and other activities.
- Remained alert at all times to ensure the safety of each child under my supervision.
- Provided attentive care to young children, including feeding, bathing, dressing, playing games, reading stories.
- Showed excellent problem-solving abilities in order to resolve issues quickly and efficiently.
- Prepared and served nutritious snacks and meals.
- Displayed patience and understanding when dealing with difficult situations involving children.
- Monitored safety of children at all times to reduce risks.
- Prepared snacks and cooked meals for children using available food items.
- Performed cleaning and housework tasks to keep living space organized and sanitary.
- Maintained cleanliness of the home by doing light housekeeping duties such as laundry, dishes, vacuuming.
Education
HIGH SCHOOL DIPLOMA - undefined
Springville High School
Springville, UT05.2019
Skills
- Work independently
- Warehouse safety
- Loading and unloading
- Shelf stocking
- Heavy lifting
- Deadline oriented
- Customer relations
- Problem-solving
- Time management abilities
- Teamwork and collaboration
- Quick learner
- Time management
- Attention to detail
- Organizational skills
- Active listening
- Multitasking
- Worksite safety and maintenance
- Housekeeping services
- Use hand tools
- Pallet jack
Certification
Food Handlers Permit
Timeline
Environmental Services Technician
Intermountain Healthcare
01.2026 - Current
REMODEL SPECIALIST
Anderson
09.2025 - 11.2025
FOOD PRODUCTION WORKER
Spherion
07.2025 - 09.2025
SALESFLOOR ASSOCIATE
Walmart
12.2024 - 07.2025
OVERNIGHT STOCK ASSOCIATE
Walmart
10.2023 - 12.2024
STOCK ASSOCIATE
Ross Dress for Less
07.2022 - 01.2024
BABYSITTER
Independent Childcare Provider
06.2020 - 04.2022
HIGH SCHOOL DIPLOMA - undefined
Springville High School