Hope Cauthron

Position Summary: Responsible for document image capture. Scans documents, checks quality, and completes index information for document images retrieval. An extremely detailed position working in support of the Loan department.

Essential Job Functions and Responsibilities:

Review and scan/import loan correspondence and loan documents into tracking system

Review and log daily loan correspondence for ticker tracking

File correspondence and loan documentation in appropriate files

Import and email credit memorandums

Retention of paid loan files

Occasionally provides documents for legal counsel, subpoena and summons requests

Maintain good working relationship with officers and employees

Phone inquiries concerning loan documentation

Order Slab surveys for construction loans

Files Mortgages and UCCs

Handles Loan History disputes in eOscar

The above represents general responsibilities for the position. other duties, responsibilities, and qualifications include:

Exceptions Management, Lien Releases, Collateral Insurance Management and Special projects as assigned

• Reviews Endorsements, Notes for correct chain and timeline, in order to Check In Notes to HUD
• Reviews all documents and timelines to complete CT22's, for HUD
• Review documents and timelines to complete Incompletes, for HUD
• Review and complete Welcome Letters, for HUD
• Special projects to complete assignments for HUD
• Type of transactions processed: Endorsements, Notes, CT22's, Incompletes, Title Review
• Proficient in: Microsoft Office package, Hermit, SMART, Yardi P260, FHA Connection, One Note, Case Management

• Reviews over-allowable requests, requests for extensions of time, surchargeable damage requests in accordance with HUD guidelines
• Ensure that the conveyance of the physical property is in compliance as well as the requirements contained in the code of Federal Regulations
• Audit expenses claimed by the mortgagee to confirm that expenses are accurate, reasonable and were actually incurred
• Type of transactions processed: Overallowable requests and appeals, Extensions of time requests and appeals, Surchargeable damage requests and appeals, Requests from foreclosed homeowners for occupied conveyance, 27011-A claim reviews, 27011-BCDE claim reviews, Title packages, Post conveyance demands for HOA, utility, taxes or damage discovered at conveyance, Recovery of property back to the mortgagee as a result of title issues or damage
• Proficient in: Microsoft Office package, Hermit, Yardi P260, FHA Connection, One Note, Case Management

• Primary responsibilities included interacting with clients on a frequent basis to promote and maintain high quality customer service
• Strong understanding and knowledge of lender compliance oversight as part of FHA's continuing effort to reduce risk, increase returns, and improve efficiency in the resale of its inventory of foreclosed properties
• Researched, created and disseminated communications
• Prepared and submitted Operation Requisitions, Delayed Conveyances, Demands, Violations Notices, and Quit Claim Deeds
• Prepared and submitted Repair Base Applications using Grass Calculations as needed

• Responsible for keeping the Electronics Department in presentable shape to drive retail sales
• Daily stocked and arranged merchandise for sale on the floor as well as constructed and assembled display models
• Monitored and maintained inventory levels, processed purchasing orders, tracked and maintained database counts
• Provided excellent customer service by sharing product knowledge with customers
• Followed standard safety procedures and store policies to ensure safety of employees when lifting and moving merchandise
• Managed financial transactions processing checks, cash and credit card payments