Hope Cavanaugh

· Scheduling appointments and valet pick up/drop offs for clients

· Working with the valet drivers to schedule multiple valet pick ups and deliveries within a promised time frame

· Greeting customers and maintaining professional communications at all times

· Creating loaner contracts in accordance with company policy. Reviewing customer information for satisfactory license, insurance, and credit card information

· Inspecting returning loaners for damages and obtaining claim information and deductible when necessary

· Reconciling loaner fleet every day to keep accurate counts in order to meet loaner appointment demand

· Helping with the triage of customer complaints in order to determine the level of urgency needed in specific matters pertaining to their vehicle concerns

· Completing encore deliveries with product specialists by answering customer inquiries regarding recently purchased cars as part of company outreach to continue customer relations

· Learning and completing training on new BMW models and latest technologies/updates

· Inputting bill of ladings for incoming vehicles through integrated document management

· Generating and closing work repair orders for roadside assistance requests, mobile recalls and dispatching technicians

• Generating and cold calling potential leads for licensed insurance specialists
• Determine what plans customers may qualify for
• Schedule call backs and follow up with customers
• Educate customers on packages and comparisons of certain benefits and advantages

• Generate leads for potential cross promotion opportunities for clients

• Making lists of potential promotion opportunities/outlets and their contact information using Cision software

• Use of creative writing techniques in pitches

• Researching and making lists of upcoming events relevant to clients promotional needs

• Participate in creative brainstorming