Hope Chapman

• Consulted business strategy and development with senior leadership from AT&T's largest National Authorized Retailer
• Achieved regional sales objectives by monitoring performance and operational metrics closely, addressing and implementing plans for improvement.
• Coordinated joint business planning sessions with partners and AT&T leadership, aligning company goals and objectives (7 VP, 32 Directors, 67 Area Managers, 373 stores)
• #1 Senior National Account Manager 2021 - Summit Winner for Top Indirect Sales Leader Nationally

• Improved overall business efficiency by identifying marketing and execution trends, using KPI sales data to identify growth opportunities, and adjusting strategies accordingly
• Boosted indirect sales revenue from bottom 19% rank to top 3% in one year by developing and executing strategic sales plans
• Nurtured culture of accountability within team by setting clear expectations, providing constructive feedback, and recognizing outstanding performance
• #1 Sales Leader in East Region and Top 1% Nationally 2020

• Established Mobile Events Team, recruiting and training team of 30 Sales Experts to generate revenue by selling AT&T products at events and strategic locations within East Region.
• Negotiated contracts with vendors, ensuring cost-effective event execution, tracking results and leads in Salesforce CRM
• Invented processes and procedures for startup channel handling all HR, IT and Fleet operational tasks
• Increased regional sales by implementing innovative marketing strategies and nurturing key client relationships
• #1 Mobile Events Manager 2019– Earned President’s Club Award – Top Sales Region
• #1 Mobile Events Manager 2019 - First Net (First Responder Network) sales and productivity
• #1 Mobile Events Manager 2018 - Top annual sales

• Led team of up to 16 AT&T Retail Stores, over 80 employees, both Management and Unionized personnel.
• Driving daily sales performance while responding to customer and employee escalations.
• Conducted recruited, training, coaching and development along with owning all HR and IT responsibilities for area.

Retail Account Manager - 2008 - 2010

• Directed team of 12 Account Executives for 67 National Accounts. Top Performer for 2008 and 2009 for East

National Distribution Account Executive - 2002-2008

• Visit locations in territory to influence sales, conduct trainings, confirm corporate compliance. Chosen by Wal-Mart as Vendor Partner of Choice 2008; Summit Winner 2005 Top National Sales

Area Business Sales Manager - 2000-2002

• Cultivate and close large and complex business accounts while maintaining client relationships to grow revenue. Top Sales Manager for CT team 2002.