Hope Clark
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Reimbursement Specialist position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Reimbursement Specialist
22nd Century Technologies
McLean, VA
05.2023 - 08.2024
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Logged charges and payments within Meditec.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Patient Support Associate
Federal Staffing Resources
05.2014 - 05.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Demonstrated empathy towards diverse cultural backgrounds when addressing specific needs/concerns from different ethnic groups.
- Contributed to a positive healthcare environment by maintaining a clean, organized, and welcoming space for patients and their families.
- Assisted in the training of new Patient Support Associates, sharing best practices and fostering a supportive work environment.
- Provided comfort and emotional support to patients during difficult medical situations.
- Greeted and assisted patients with check-in procedures.
Education
Associate of Applied Science - Medical Assisting
Miller-Motte Technical College - Clarksville
Clarksville, TNDiploma - Billing And Coding Specialist
Hussian College
Philadelphia, PA01.2022
Skills
- Customer Service Support
- Team Collaboration
- Microsoft Office
- Decision-Making
- Billing and Invoicing
- Charges and Rates Documentation
- Billing Statement Review
- Account Posting
- Payment Transactions
- Relationship Building
- Work Planning and Prioritization
- Paperwork and Documentation
- Job Billing
- Payment Processing
- Administrative Support
- Mail Sorting
Certification
- Certified Billing and Coding Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveCompany Culture401k matchLanguages
English
Full Professional
Timeline
Medical Reimbursement Specialist
22nd Century Technologies
05.2023 - 08.2024
Patient Support Associate
Federal Staffing Resources
05.2014 - 05.2023
Associate of Applied Science - Medical Assisting
Miller-Motte Technical College - Clarksville
Diploma - Billing And Coding Specialist
Hussian College
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