Hope Coffey
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support. Flexible team player with positive and upbeat nature. Dedicated to committing to supporting patients in feeling secure and comfortable in clinical settings. Responsible team player always willing to assume additional responsibility to ease family burden.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
UF Health Flagler Hospital
05.2022 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Performed blood draws, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
Produce Clerk
Publix Inc.
08.2014 - Current
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Collaborated with other store departments to create cross-merchandising displays that featured complementary products from the deli, bakery, or meat sections.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
Shift Supervisor
CVS Pharmacy
05.2017 - 04.2019
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers while maintaining customer/patient confidentiality
- Cross Trained in Pharmacy; sorting pills, creating labels, reviewing medication side effects, helping in all pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations.
- Lead on-duty employees and establish priorities within the store ensuring that store operations run smoothly by effectively communicating, directing, assigning, and following up of all activities.
- Ensuring the completion of all opening and closing procedures managing all cash and security functions, including store safes, store keys and registers. As well as overseeing daily sales reports and develop sales forecasts.
Education
Associate of Arts -
St. Johns River State College
Palatka, FL05.2024
High School Diploma -
Monroe Woodbury High School
Central Valley, NY06.2014
Skills
- Empathy and Compassion
- Patient Education
- Adaptability
- Active Listening
- Attention to Detail
- Time Management
- Organizational Skills
- Critical Thinking
Certification
- CNA - Certified Nursing Assistant
- BLS - Basic Life Support
Timeline
Patient Care Technician
UF Health Flagler Hospital
05.2022 - Current
Shift Supervisor
CVS Pharmacy
05.2017 - 04.2019
Produce Clerk
Publix Inc.
08.2014 - Current
Associate of Arts -
St. Johns River State College
High School Diploma -
Monroe Woodbury High School
- CNA - Certified Nursing Assistant
- BLS - Basic Life Support
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