Hope Coldallah

• Processed returned checks, refunds, adjustments and other transactions as needed.
• Worked collaboratively with internal departments to resolve account discrepancies.
• Adhered to all applicable laws, regulations and policies governing collections practices.
• Performed credit analysis on delinquent accounts prior to initiating legal action.
• Utilized skip tracing techniques to locate missing debtors when necessary.
• Analyzed data trends related to collections activity and performance metrics.
• Achieved a [number]% reduction in outstanding collections within six months by implementing targeted follow-up strategies that improved payment timelines.Leveraged data analytics to identify delinquent accounts, leading to a [number]% improvement in collection efficiency and alignment with company revenue goals.

Negotiate payment agreements with clients that resulted in a consistent [number]% increase in monthly cash flow for the organization.

Developed and maintained positive relationships with physicians, nurses, and other healthcare staff.

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• Handled incoming telephone inquiries from customers regarding their accounts.
• Reviewed and updated customer accounts on a daily basis.
• Provided detailed reports of collection activities to management team.
• Built strong relationships with customers by providing excellent customer service.
• Researched customer disputes and resolved issues in a timely manner.
• Maintained accurate records of collections activities and payments received.
• Conducted monthly reviews of past due accounts for accuracy and completeness.
• Analyzed debtor financial situations to propose realistic repayment solutions.
• Managed high-volume call lists to contact debtors and secure payments.

• Assisted in the development of strategies to improve collections process efficiency.
• Conducted skip tracing activities to locate delinquent customers.
• Identified opportunities for process improvement within the collections department.
• Investigated customer disputes and complaints regarding billing errors and incorrect charges.
• Maintained accurate records of collection activities in database system.
• Resolved complex issues that arose during the collections process.
• Processed payments through various methods such as credit cards, online banking and cash transactions.
• Adhered to company policies and applicable laws while collecting debts from customers.
• Attended weekly meetings with internal departments to discuss progress on collections efforts.
• Negotiated payment plans with customers to ensure timely repayment of debt.
• Utilized skip tracing techniques including phone calls, internet searches and databases.
• Monitored customer accounts for changes in financial status or contact information.

• Conducted skip tracing activities to locate delinquent customers.
• Prepared reports summarizing collection activity for Responsibilities
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.Inbound and outbound calls to customers with past due, delinquent accounts. Skip trace.

Delivered notable achievements and milestones across professional assignments.

. Always Be Prepared – Generally, and Specifically.

Speak professionally and authoritatively.

Take control, and don't let go.

Think positively.

This helps me to hit my monthly incentives.

Skills Used.

I worked on several Excel systems. Word windows. Transunion. Type over 25 wpm.

• Recorded and updated customer personal accounts with accurate contact information.

• Created and presented monthly reports to management on sales performance.
• Provided technical support for customers when needed, answering questions about product features and capabilities.
• Participated in negotiations with vendors regarding product purchases or contracts.
• Assisted senior management in developing long-term strategic goals for the company's growth.
• Analyzed customer data to identify trends, preferences, and opportunities for growth.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Managed daily operations of sales department, including supervision of staff members.
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Performed sales consultations and educated clients on products and services.
• Oversaw daily operations including opening, closing duties, cash handling, returns, exchanges, restocking shelves.
• Resolved customer complaints in a professional manner while upholding company policies regarding returns, refunds, exchanges.
• Maintained cleanliness of the department by ensuring that all merchandise was properly shelved or displayed according to company standards.
• Collaborated with other departments such as marketing or visual merchandising to coordinate promotions or special events within the shoe department.
• Analyzed sales data trends to identify opportunities for growth or areas of improvement in the department.