Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Hope Collier

Williamsburg,VA

Overview

43
43
years of professional experience

Work History

Volunteer Coordinator

Williamsburg House of Mercy
WILLIAMSBURG, VA
04.2025 - 08.2025
  • Organized volunteer orientation sessions to introduce roles and responsibilities.
  • Coordinated scheduling for volunteers to ensure adequate coverage at events.
  • Communicated with volunteers to provide updates and gather feedback regularly.
  • Assisted in developing promotional materials to recruit new volunteers effectively.
  • Maintained volunteer database, tracking hours and participation accurately.
  • Supported training initiatives for new volunteers on organizational policies.
  • Collaborated with team members to plan community outreach activities and events.
  • Managed volunteer recognition efforts, celebrating contributions through events or awards.
  • Communicated regularly with volunteers, assisting with issues and questions.
  • Coordinated onboarding and orientation for new volunteers.
  • Assigned volunteers to keep shifts properly staffed.
  • Matched volunteers with open positions based on individual strengths and knowledge.
  • Maintained records of volunteering hours worked by each individual.
  • Worked closely with staff members to ensure that tasks were delegated appropriately to volunteers.
  • Evaluated feedback from volunteers regarding their experience working with the organization.
  • Organized training programs for volunteers.
  • Led new volunteer orientation to organization and programs.
  • Resolved any conflicts that arose between staff members or between staff members and volunteers.
  • Solicited feedback from staff and volunteers to improve existing programs.
  • Reviewed online volunteer applications and managed volunteer background checks.

Housing Case Manager

Williamsburg House of Mercy
WILLIAMSBURG, VA
01.2024 - 03.2025
  • Conducted assessments to determine client needs and develop care plans.
  • Coordinated services among healthcare providers, social workers, and clients.
  • Monitored client progress and adjusted care plans as necessary.
  • Documented client interactions and updated records in case management systems.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Monitored client progress through regular follow-up contacts.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Developed individualized care plans with input from clients and their families.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Assisted individuals with eligibility for available benefits.
  • Coordinated transportation services for clients who lacked access to reliable transportation.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
  • Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Managed caseloads effectively, ensuring timely documentation and reporting.
  • Identified barriers to client success and developed strategies to overcome them.
  • Maintained confidentiality and adhered to professional ethics and standards.
  • Consulted with staff on resolution of complex service issues.
  • Prepared and maintained budgets, personnel records or training manuals.

Virginia State Senior Trooper

Department Of State Police
Richmond, Virginia
04.1985 - 06.2009
  • Enforced traffic laws and regulations in assigned patrol areas.
  • Responded to emergency calls and provided immediate assistance.
  • Conducted thorough investigations of accidents and incidents.
  • Collaborated with local agencies on public safety initiatives.
  • Prepared detailed reports for court cases and legal proceedings.
  • Engaged with community members to promote safety awareness programs.
  • Utilized advanced communication systems for effective coordination during operations.
  • Interacted with witnesses during investigations to obtain information pertinent to cases.
  • Coordinated efforts between local police departments and other law enforcement agencies in pursuit of criminals.
  • Attended meetings with supervisors or other representatives from various government entities to discuss issues related to law enforcement operations.
  • Conducted traffic stops and issued citations for moving violations.
  • Participated in educational programs designed to improve public awareness about crime prevention strategies.
  • Inspected vehicle paperwork to ensure compliance with state laws and regulations.
  • Enforced court orders related to restraining orders, eviction notices, search warrants.
  • Prepared detailed reports on all arrests, incidents and investigations involving senior trooper duties.
  • Collaborated with prosecutors during trials by providing testimony as an expert witness when necessary.
  • Maintained up-to-date knowledge of applicable federal, state and local laws as well as departmental policies and procedures.
  • Developed relationships with community members to foster trust in law enforcement personnel.
  • Responded to emergency calls from the public regarding incidents such as domestic violence, assaults, burglaries.
  • Wrote reports on arrests made, activities performed and unusual incidents observed.
  • Conducted field sobriety tests and used portable breathalyzers to perform tests.
  • Investigated vehicular or roadway-related accidents, assisting persons involved and coordinating response.
  • Rendered aid to accident victims and others requiring basic first aid for physical injuries.
  • Prepared cases for trial and appeared and testified in court as witness.
  • Directed traffic during emergency and congested situations to facilitate vehicular flow.
  • Conducted high-speed vehicle pursuits to apprehend criminal suspects.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Wrote detailed arrest and accident reports.
  • Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
  • Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
  • Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
  • Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.

Legal Secretary

Thompson & McMullan Law Firm
Richmond, Virginia
07.1982 - 03.1985
  • Prepared legal documents and correspondence for attorneys and clients.
  • Managed attorney calendars and scheduled appointments efficiently.
  • Organized and maintained physical and electronic files for easy access.
  • Communicated with clients, courts, and other law firms regarding case status.
  • Assisted in billing processes by tracking time and expenses accurately.
  • Coordinated meetings, depositions, and court filings as required by attorneys.
  • Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
  • Proofed documents and submitted to attorneys for review.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Maintained attorney calendars by keeping track of appointments, meetings and conferences.
  • Drafted letters and prepared legal correspondence for attorneys and legal assistants.
  • Processed and distributed invoices to bill clients.
  • Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
  • Received and disbursed incoming mail.
  • Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
  • Checked office supplies stock and placed orders to maintain levels.
  • Assisted in preparation of engagement letters.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.

Education

Law Enforcement

Virginia State Police Academy
Richmond, VA
02-1986

Bachelor of Science - Criminal Justice

Virginia Commonwealth University
Richmond, VA
06-1983

Some College (No Degree) - Social Work

Concordia University
Bronxville, NY

High School Diploma -

Northampton Senior High Schoo/\l
Eastville, VA
06-1978

Skills

  • Volunteer management
  • Conflict resolution
  • Event coordination
  • Database management
  • Training development
  • Case assessment
  • Client advocacy
  • Communication skills
  • Problem solving
  • Community outreach
  • Time management
  • Outreach planning
  • Schedule coordination
  • Phone etiquette
  • Relationship building
  • Team Training
  • Volunteer orientation and onboarding
  • Volunteer coordination
  • Interpersonal communication skills
  • Volunteer evaluations
  • Crisis response
  • Verbal and written communication
  • Volunteer relations
  • Volunteer training
  • Volunteer engagement
  • Volunteer recruitment

Affiliations

  • I love to work with the less fortunate
  • I have compassion and a heart to serve
  • I have great listening skills, management skills and am friendly
  • I get along with most everyone

References

References available upon request.

Timeline

Volunteer Coordinator

Williamsburg House of Mercy
04.2025 - 08.2025

Housing Case Manager

Williamsburg House of Mercy
01.2024 - 03.2025

Virginia State Senior Trooper

Department Of State Police
04.1985 - 06.2009

Legal Secretary

Thompson & McMullan Law Firm
07.1982 - 03.1985

Law Enforcement

Virginia State Police Academy

Bachelor of Science - Criminal Justice

Virginia Commonwealth University

Some College (No Degree) - Social Work

Concordia University

High School Diploma -

Northampton Senior High Schoo/\l

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Hope Collier