Hope Collier
Williamsburg,VA
Overview
43
43
years of professional experience
Work History
Volunteer Coordinator
Williamsburg House of Mercy
WILLIAMSBURG, VA
04.2025 - 08.2025
- Organized volunteer orientation sessions to introduce roles and responsibilities.
- Coordinated scheduling for volunteers to ensure adequate coverage at events.
- Communicated with volunteers to provide updates and gather feedback regularly.
- Assisted in developing promotional materials to recruit new volunteers effectively.
- Maintained volunteer database, tracking hours and participation accurately.
- Supported training initiatives for new volunteers on organizational policies.
- Collaborated with team members to plan community outreach activities and events.
- Managed volunteer recognition efforts, celebrating contributions through events or awards.
- Communicated regularly with volunteers, assisting with issues and questions.
- Coordinated onboarding and orientation for new volunteers.
- Assigned volunteers to keep shifts properly staffed.
- Matched volunteers with open positions based on individual strengths and knowledge.
- Maintained records of volunteering hours worked by each individual.
- Worked closely with staff members to ensure that tasks were delegated appropriately to volunteers.
- Evaluated feedback from volunteers regarding their experience working with the organization.
- Organized training programs for volunteers.
- Led new volunteer orientation to organization and programs.
- Resolved any conflicts that arose between staff members or between staff members and volunteers.
- Solicited feedback from staff and volunteers to improve existing programs.
- Reviewed online volunteer applications and managed volunteer background checks.
Housing Case Manager
Williamsburg House of Mercy
WILLIAMSBURG, VA
01.2024 - 03.2025
- Conducted assessments to determine client needs and develop care plans.
- Coordinated services among healthcare providers, social workers, and clients.
- Monitored client progress and adjusted care plans as necessary.
- Documented client interactions and updated records in case management systems.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized care plans with input from clients and their families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Compiled reports on cases and submitted them to supervisors as required.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Collaborated with other service providers to ensure continuity of care for clients.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Identified barriers to client success and developed strategies to overcome them.
- Maintained confidentiality and adhered to professional ethics and standards.
- Consulted with staff on resolution of complex service issues.
- Prepared and maintained budgets, personnel records or training manuals.
Virginia State Senior Trooper
Department Of State Police
Richmond, Virginia
04.1985 - 06.2009
- Enforced traffic laws and regulations in assigned patrol areas.
- Responded to emergency calls and provided immediate assistance.
- Conducted thorough investigations of accidents and incidents.
- Collaborated with local agencies on public safety initiatives.
- Prepared detailed reports for court cases and legal proceedings.
- Engaged with community members to promote safety awareness programs.
- Utilized advanced communication systems for effective coordination during operations.
- Interacted with witnesses during investigations to obtain information pertinent to cases.
- Coordinated efforts between local police departments and other law enforcement agencies in pursuit of criminals.
- Attended meetings with supervisors or other representatives from various government entities to discuss issues related to law enforcement operations.
- Conducted traffic stops and issued citations for moving violations.
- Participated in educational programs designed to improve public awareness about crime prevention strategies.
- Inspected vehicle paperwork to ensure compliance with state laws and regulations.
- Enforced court orders related to restraining orders, eviction notices, search warrants.
- Prepared detailed reports on all arrests, incidents and investigations involving senior trooper duties.
- Collaborated with prosecutors during trials by providing testimony as an expert witness when necessary.
- Maintained up-to-date knowledge of applicable federal, state and local laws as well as departmental policies and procedures.
- Developed relationships with community members to foster trust in law enforcement personnel.
- Responded to emergency calls from the public regarding incidents such as domestic violence, assaults, burglaries.
- Wrote reports on arrests made, activities performed and unusual incidents observed.
- Conducted field sobriety tests and used portable breathalyzers to perform tests.
- Investigated vehicular or roadway-related accidents, assisting persons involved and coordinating response.
- Rendered aid to accident victims and others requiring basic first aid for physical injuries.
- Prepared cases for trial and appeared and testified in court as witness.
- Directed traffic during emergency and congested situations to facilitate vehicular flow.
- Conducted high-speed vehicle pursuits to apprehend criminal suspects.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
- Wrote detailed arrest and accident reports.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
Legal Secretary
Thompson & McMullan Law Firm
Richmond, Virginia
07.1982 - 03.1985
- Prepared legal documents and correspondence for attorneys and clients.
- Managed attorney calendars and scheduled appointments efficiently.
- Organized and maintained physical and electronic files for easy access.
- Communicated with clients, courts, and other law firms regarding case status.
- Assisted in billing processes by tracking time and expenses accurately.
- Coordinated meetings, depositions, and court filings as required by attorneys.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Proofed documents and submitted to attorneys for review.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Processed and distributed invoices to bill clients.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Received and disbursed incoming mail.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Checked office supplies stock and placed orders to maintain levels.
- Assisted in preparation of engagement letters.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Education
Law Enforcement
Virginia State Police Academy
Richmond, VA02-1986
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Richmond, VA06-1983
Some College (No Degree) - Social Work
Concordia University
Bronxville, NYHigh School Diploma -
Northampton Senior High Schoo/\l
Eastville, VA06-1978
Skills
- Volunteer management
- Conflict resolution
- Event coordination
- Database management
- Training development
- Case assessment
- Client advocacy
- Communication skills
- Problem solving
- Community outreach
- Time management
- Outreach planning
- Schedule coordination
- Phone etiquette
- Relationship building
- Team Training
- Volunteer orientation and onboarding
- Volunteer coordination
- Interpersonal communication skills
- Volunteer evaluations
- Crisis response
- Verbal and written communication
- Volunteer relations
- Volunteer training
- Volunteer engagement
- Volunteer recruitment
Affiliations
- I love to work with the less fortunate
- I have compassion and a heart to serve
- I have great listening skills, management skills and am friendly
- I get along with most everyone
References
References available upon request.
Timeline
Volunteer Coordinator
Williamsburg House of Mercy
04.2025 - 08.2025
Housing Case Manager
Williamsburg House of Mercy
01.2024 - 03.2025
Virginia State Senior Trooper
Department Of State Police
04.1985 - 06.2009
Legal Secretary
Thompson & McMullan Law Firm
07.1982 - 03.1985
Law Enforcement
Virginia State Police Academy
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Some College (No Degree) - Social Work
Concordia University
High School Diploma -
Northampton Senior High Schoo/\l