Hope Collins

This position performs a key role in the Human Resources function with oversight and direct management of the HR Administrative team in areas such as HRIS Administration, Benefits, Payroll, Compensation, HR Analysis, Compliance Reporting, Leave of Absence Management, Legal Audits, and project support for key initiatives

• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• This role manages a team of (3) Benefit/Payroll Specialists and (1) Office Administrative position.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Negotiated favorable contracts with vendors for reduced costs and improved service quality.
• Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Navigated company through periods of significant change, maintaining focus on long-term strategic goals.

• Deliver consistent HR support and advocacy for 1800+ employees
• Lead the recruitment, hiring, engagement, and retention of staff while conducting in-depth investigations and implementing resolutions of employee issues
• Strong focus on employee relations and engagement
• Strong knowledge of Benefits, FMLA, COBRA, Unemployment and Workers Compensation and employment laws and regulations
• Complete quarterly stay Interviews, performance reviews, and exit Interviews as required
• Oversee all Employee Relations situations
• Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
• Handled on-boarding process for newly hired employees and distributed all paperwork.
• Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
• Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
• Conducted thorough compensation analyses to maintain competitive pay structures within the industry market standards.
• Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
• Reduced turnover rates through effective talent acquisition and retention strategies.
• Conducted exit interviews to better understand reasons why employees were separating from company.
• Optimized HRIS systems for better data accuracy and ease of use by both HR professionals and employees.
• Developed comprehensive training programs
• Created succession planning initiatives to identify high-potential employees and prepare them for leadership roles within the organization.
• Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
• Provided updates on HR policy changes to employees to satisfy compliance and state laws.
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
• Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Distributed employee engagement surveys to identify areas of improvement.

• Directed HR oversight for 110 employees and led all new staff recruitment and retention
• Conducted yearly employee reviews and recommended wage increases based on Merit
• Headed all negotiations regarding annual Medical Benefits, Dental, and Vision packages and rolled out the Benefits plans for open enrollment
• Monitored company activities and ensured alignment between HR policies and business objectives
• Conducted in-depth investigations and resolved staff complaints, concerns, and issues.
• Supported executive leadership team with coaching and development initiatives aimed at improving overall performance levels.
• Delivered engaging employee training sessions covering topics such as leadership skills, communication techniques, and conflict resolution.
• Coordinated company-wide performance management processes, driving employee development and productivity.
• Developed strategic partnerships with local universities to create a pipeline of qualified candidates for internships and entry-level positions.
• Managed complex employee relations issues, fostering a positive workplace culture and reducing legal risks.
• Provided expert guidance on labor law matters, minimizing risk exposure for the organization.
• Led the successful implementation of a new HR management system, enhancing data accuracy and accessibility.
• Negotiated favorable benefits packages with vendors, ensuring optimal coverage at cost-effective rat
• Managed other HR staff and oversaw completion of tasks and initiatives.
• Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
• Structured compensation and benefits according to market conditions and budget demands.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Distributed employee engagement surveys to identify areas of improvement.
• Developed comprehensive HR policies and procedures, resulting in a more structured work environment.
• Conducted regular audits of HR practices to ensure compliance with applicable laws and regulations.

• Oversaw the daily operations of the Surgery Center and ensured all tasks adhered with industry guidelines and governmental regulations
• Cultivated relationships with community and industry stakeholders such as referring physician offices and participated in networking opportunities and appropriate business/charitable organizations
• Monitored and maintained physician records and confirmed adherence with licensing requirements
• Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
• Identified areas for cost reduction by conducting regular audits of operational expenses.
• Partnered with local healthcare organizations to facilitate networking events aimed at raising awareness about available specialty services provided at our clinic.
• Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Supervised team of 15 office personnel.
• Oversaw accounting, budgeting, and financial reporting.
• Provided supervision and management to team of support personnel.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.