Hope Conners
McLean,TX
Summary
Accomplished Director of Nursing at Creative Health Solutions in Healthcare, adept in clinical operations management and leading multidisciplinary teams to enhance patient care quality. Spearheaded initiatives improving safety protocols and compliance, achieving a notable increase in patient satisfaction. Expert in HIPAA regulations and proficient in EMR software, I excel in mentoring staff and driving process improvements. Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Director of Nursing
Creative Health Solutions in Healthcare
McLean, Texas
08.2021 - 11.2024
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Served as a mentor for new nurses providing support during their transition into the organization.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Inspected medical equipment regularly to ensure it is functioning properly before use by patients or staff members.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Recruited, hired and trained new medical and facility staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Analyzed trends in patient care activities such as medication errors or falls within the facility.
- Advised physicians on best practices related to prescribing medications or treatments for patients under their care.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
Education
Associate of Science - Nursing
Clarendon College
Pampa, TX05-2019
LVN - Nursing
Frank Phillips College
Borger, TX05-2010
Skills
- Multidisciplinary team collaboration
- Profitability Strategies
- Documentation And Reporting
- Recruiting and Hiring
- Issue Resolution
- Process Improvements
- Clinical Operations Management
- Work Planning and Prioritization
- Direct Patient Care
- HIPAA Regulations
- Policies Compliance Enforcement
- Quality improvement initiatives
- Case Management
- Discharge and Transfer Procedures
- Clinical Leadership
- Acute Care
- Risk Management
- Patient Education
- Patient care management
- Chronic Disease Management
- EMR Software
- Behavioral Health
- Disease Control
- Quality Assurance
- Clinical System Monitoring
- Critical Thinking
- Long-Term Care
- Leadership and Guidance
Certification
- Current in BLS
- Previously Certified in ACLS, PALS, and TNCC
Accomplishments
- Member of National Technical Honor Society
Timeline
Director of Nursing
Creative Health Solutions in Healthcare
08.2021 - 11.2024
Associate of Science - Nursing
Clarendon College
LVN - Nursing
Frank Phillips College
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