Hope Coon
Saginaw
Summary
Dynamic retail professional skilled in team collaboration, effective communication, and conflict resolution. Proven track record in driving sales growth and enhancing customer satisfaction through innovative merchandising strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Produce Associate
Frank's Super Market
Chesaning
06.2024 - 05.2025
- Provided friendly and informed assistance to customers.
- Followed food safety standards and proper rotation procedures.
- Maintained accurate inventory of produce items, ensuring proper stock levels and minimizing waste
- Organized produce displays according to company standards, maximizing visual appeal and customer satisfaction
- Rotated stock regularly to ensure older products were sold first, reducing spoilage
- Collaborated with team members to unload delivery trucks efficiently and safely
- Assisted customers in locating specific produce items and provided recommendations based on their preferences
- Followed food safety guidelines when handling perishable items, maintaining a clean and sanitary work environment
- Assisted in creating attractive promotional displays featuring seasonal or sale items to increase sales volume
Store Manager
Magoo's Pet Outlet
Saginaw
11.2021 - 05.2024
- Oversaw all store operations, including staffing, inventory, budgeting, and customer service.
- Increased sales and reduced shrinkage through effective merchandising and training.
- Led the hiring, scheduling, and development of team members.
- Managed financial tasks, including payroll, purchasing, and reporting.
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Analyzed sales data and market trends to identify opportunities for product assortment optimization
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
- Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
- Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
- Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
- Led the implementation of new technology systems such as mobile payment options or self-checkout kiosks to enhance the customer experience
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
Barn Assistant
Private Stable
Saint Charles
06.2019 - 08.2022
- Assisted with the daily care and feeding of 35 horses, ensuring their health and well-being
- Maintained cleanliness and organization of barn facilities, including stalls, feed rooms, and tack areas
- Exercised horses through lunging, hand-walking, or riding to maintain fitness levels
- Monitored horse behavior and reported any signs of illness or injury to supervisors promptly
- Managed inventory of feed supplies, hay bales, bedding materials, grooming tools, etc., ensuring adequate stock levels at all times
- Collaborated with riding instructors to ensure lesson horses were properly prepared for students' skill levels and needs
Assistant Manager
Magoo's Pet Outlet
Saginaw
04.2021 - 11.2021
- Assisted leadership in daily operations and personnel management.
- Onboarded and trained new hires, enhancing team performance.
- Resolved escalated customer concerns with professionalism.
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Coordinated special events or promotions within budget constraints while exceeding customer expectations
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Babysitter
A Family Friend
Saginaw
05.2019 - 04.2021
- Established a safe and engaging environment by childproofing the home and implementing age-appropriate activities
- Maintained open communication with parents, providing regular updates on their child's well-being and daily activities
- Followed specific dietary restrictions and prepared nutritious meals and snacks for children
- Assisted with homework assignments, offering guidance and support as needed
- Handled emergency situations calmly and efficiently, following established protocols to ensure the safety of the children under my care
- Managed bedtime routines, ensuring children were settled comfortably for a restful night's sleep
- Organized fun outings to parks, museums, libraries, or other recreational facilities to encourage socialization and exploration
Customer Service Representative
Morley Companies
Saginaw
02.2020 - 02.2021
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Nanny/Babysitter
A Family Friend
Saginaw
05.2017 - 08.2020
- Provided overnight and daytime care for one school-aged child while the parent worked third shift.
- Oversaw nightly routines, meals, and bedtime, maintaining a clean and structured home environment.
- Ensured the child was awake, fed, and transported to school on time each morning.
- Occasionally handled after-school pickup and care.
- Provided attentive and nurturing care for children, ensuring their safety and well-being at all times
- Created a stimulating and educational environment by planning age-appropriate activities, including arts and crafts, games, and outings
- Established open communication with parents to discuss daily routines, behavioral concerns, and developmental milestones
- Maintained a clean and organized living space for the children by tidying up toys, preparing meals/snacks, and completing light housekeeping tasks
- Implemented positive discipline techniques to encourage good behavior while promoting independence and self-confidence
- Assisted with homework assignments and provided tutoring support in various subjects as needed
- Managed schedules effectively by coordinating school drop-offs/pick-ups, extracurricular activities, playdates, appointments, etc
- Ensured adherence to dietary restrictions or special needs of children by carefully following instructions from parents/guardians
- Promoted physical activity through outdoor playtime/exercise routines to enhance gross motor skills development
- Encouraged creativity through storytelling sessions/imaginative play that stimulated cognitive growth in young minds
Cashier
Franks Supermarket
Chesaning
09.2019 - 02.2020
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Suggested alternative products when requested items were out of stock
- Performed opening/closing duties including counting money in the register before/after shifts
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Team Member/Cashier
Tractor Suppy Company
Saginaw
09.2019 - 02.2020
- Collaborated with team members to achieve project goals and deliver high-quality results
- Contributed innovative ideas and solutions during team meetings, leading to improved processes and outcomes
- Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
- Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects
- Maintained open lines of communication with team members to foster a positive work environment
- Took initiative to help teammates with their workload during busy periods or when facing tight deadlines
- Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic
- Served as a reliable resource for colleagues seeking assistance or guidance on various projects or assignments
- Consistently demonstrated a strong work ethic, contributing to the overall success of the team
- Demonstrated adaptability by successfully working with diverse personalities and skill sets within the team
- Actively participated in team-building activities, fostering a positive and cohesive work environment
Concessions Worker
Goodrich Quality Theaters
Saginaw
06.2017 - 09.2019
- Prepared and served a variety of food and beverage items to customers in a fast-paced concession environment
- Maintained cleanliness and organization of concession stands, ensuring compliance with health and safety regulations
- Handled cash transactions accurately and efficiently, providing excellent customer service at all times
- Assisted with inventory management, including restocking supplies and monitoring stock levels
- Collaborated with team members to ensure smooth operation during busy periods, effectively managing high volumes of orders
- Provided knowledgeable recommendations on menu items to enhance customer experience
- Operated concession equipment such as popcorn machines, hot dog rollers, soda fountains, etc
- Resolved customer complaints or concerns promptly and professionally to maintain customer satisfaction
- Maintained accurate records of sales transactions and reconciled cash register at the end of each shift
- Assisted in setting up concessions stands before events by arranging displays and organizing products
- Maintained a clean work area throughout the shift by regularly sanitizing surfaces and disposing of waste properly
- Achieved consistently high ratings from customers through friendly interactions and attentive service
- Closely monitored food quality standards throughout shifts to ensure adherence to health regulations
Education
High School Diploma -
Heritage High School
Saginaw, MI05-2017
Skills
- Team development
- Promotions
- Horse handling
- Loyalty building
- Barn maintenance
- Merchandising
- Retail sales
- Loss prevention
- Management reporting
- Planograms
- Product placement
- Staff training
- Stocking
- Inventory control
- Payroll management
- Conflict resolution
- Project scheduling
- Upselling
- Hiring
- Budgeting
- Customer service
- Sales
- Cash handling
- Inventory management
- Food safety compliance
- Stock rotation
- Visual merchandising
- Customer relationship management
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Adaptability
- Product knowledge
- Operating hand trucks
- Freshness monitoring
- Unloading packages
- Product displays
- Sanitizing requirements
- Price checking
- Operating pallet jacks
- Restocking produce
- Product pricing
- Marking down products
- Produce quality standards
- Crate breakdown
- Removing defective products
- Store appearance
- Merchandise organization
- Safety standards
- Presentation skills
- Customer engagement
- Monitoring inventory
- Cash handling proficiency
- Product knowledge expertise
- Merchandising produce
- Shelf stocking
- Ordering products
- Storing daily deliveries
- Temperature monitoring
- Sanitizing procedures
- Cleaning and sanitation
- Supermarket stocking
- Management interaction
- Quality control
- Task delegation
- Stock replenishment
- Inventory counts
- Display setup
- Shipment processing
- Labeling accuracy
Certification
Driver's License
Hobbies
- Writing
- Drawing
- Horse Back riding
- Reptile Keeping
References
References available upon request.
Timeline
Produce Associate
Frank's Super Market
06.2024 - 05.2025
Store Manager
Magoo's Pet Outlet
11.2021 - 05.2024
Assistant Manager
Magoo's Pet Outlet
04.2021 - 11.2021
Customer Service Representative
Morley Companies
02.2020 - 02.2021
Cashier
Franks Supermarket
09.2019 - 02.2020
Team Member/Cashier
Tractor Suppy Company
09.2019 - 02.2020
Barn Assistant
Private Stable
06.2019 - 08.2022
Babysitter
A Family Friend
05.2019 - 04.2021
Concessions Worker
Goodrich Quality Theaters
06.2017 - 09.2019
Nanny/Babysitter
A Family Friend
05.2017 - 08.2020
High School Diploma -
Heritage High School
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