Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hope Cuellar

Arlington,TX

Summary

Attentive Customer Service Representative with 2 years achieving customer service satisfaction and customer retention goals, Independent, and quick thinking team player. Providing exceptional customer service through active listening and problem solving. Very proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results Hardworking Backroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking, and moving merchandise. Knowledgeable about customer service standards and sales processes.

Overview

2
2
years of professional experience

Work History

Volunteer

Melanie Atkinson
05.2022 - 05.2024
  • Volunteered 8 hours at the Mansfield Summit High School Arts and Crafts Festival (2021-2023)
  • Boosted community involvement through organizing volunteer events for local organizations
  • Donated to the Mission with clothes, shoes, toys, etc.
  • Provided homework assistance and academic support to improve participants'' performance in school
  • Created a graphic design logo for the school's advanced academics
  • Coordinated team-building group activities to promote socialization.

Customer Service

Arlington Skatium
03.2022 - Current
  • Concessions- Prepared,Served, and Restocked Food
  • Cashier-Rang up customers for orders and novelties
  • Skate Counter- Distributed, cleaned, sanitized, and fixed skates
  • Floor Guard- Monitored the Floors
  • Stuff Shop (Prize Counter)- Stocked shelves, assisted customers with arcade and novelty

Education

High School Diploma -

Mansfield Summit High School
Arlington, TX
05.2024

Skills

  • Performance Monitoring
  • Active Listening
  • Conflict Resolution
  • Interpersonal Skills
  • Empathy Display
  • Time Management
  • Effective Communication
  • Team Collaboration
  • Patience Maintenance
  • Multitasking Abilities
  • Decision Making
  • Customer Service
  • Employee Coaching
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Money Handling Abilities
  • Order and Refund processing
  • Staff Education and Training

Accomplishments

  • Awarded second chair of all region choir (2019-2020)
  • Awarded Academic Excellence Award (2020-2021)
  • Awarded student of the month for demonstrating academic and personal excellence as a student ( May 2022)
  • Awarded "Outstanding Leadership" at the UTA Summer Color Guard Camp (2023)
  • Completed AP course in APUSH (AP U.S. History)

Timeline

Volunteer

Melanie Atkinson
05.2022 - 05.2024

Customer Service

Arlington Skatium
03.2022 - Current

High School Diploma -

Mansfield Summit High School

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Hope Cuellar