Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Culver

Erie,PA

Summary

I like to learn and help people learn. Reliable, have transportation, follow directions.

Overview

25
25
years of professional experience

Work History

Machinist

Electric Materials
North East , PA
11.2021 - 01.2024
  • Set up and operated various machine tools to produce precision parts and instruments.
  • Performed routine maintenance on machinery, including lubrication, cleaning.
  • Calculated dimensions and tolerances using knowledge of mathematics and instruments such as micrometers or vernier calipers.
  • Read blueprints, skhes, drawings, manuals, specifications or sample part to determine dimensions and tolerance of finished work piece.
  • Measured, marked and scribed dimensions and reference points on material or work pieces as guides for subsequent machining.
  • Aligned components for assembly according to blueprint specifications using measuring instruments such as calipers or dial indicators.
  • Adjusted machine feed and speed, changed cutting tools, or adjusted machine controls when automatic programming was faulty or if machines malfunctioned.
  • Verified conformance of finished work piece to specifications by checking measurements with a variety of precision measuring instruments such as height gauges, surface plates and protractors.
  • Drilled holes in parts using drill presses.
  • Assembled machined parts into mechanical units using hand tools and power tools.
  • Observed machine operations to detect malfunctions or out-of-tolerance machining and adjust machines accordingly.
  • Changed worn cutting tools as needed during operation.
  • Used grinding equipment for finishing surfaces and sharpening cutting edges on machined parts.
  • Monitored production output levels and made adjustments as necessary to maintain production goals.
  • Trained new employees in the use of machinery used in the manufacturing process.
  • Measured and marked dimensions and reference points to meet precise specifications.
  • Measured, marked and indicated dimensions and reference points on materials.
  • Followed written instructions to set up and operate manual equipment and computer-controlled production machines.
  • Gauged and maintained tolerances on grinding diameters, depths, squareness and parallelism.
  • Monitored feed and speed of machines during machining process to report problems and required repairs.
  • Operated forklift to place finished products on skids and transport to warehouse.
  • Maintained logs, lists and files and promptly completed necessary paperwork.
  • Dismantled and inspected components to complete necessary adjustments and repairs.
  • Sustained lockout and tag-out safety protocols by properly using equipment and materials.
  • Incorporated new preventive and corrective maintenance processes to increase equipment lifespan.
  • Inspected material after completion for accurate measurements of dimensions.
  • Calculated dimensions or tolerances using micrometers or vernier calipers.
  • Read and followed blueprints, diagrams and drawings to fabricate products.
  • Set up, adjusted and operated basic or specialized machine tools to perform precision machining operations.
  • Monitored feed and speed of machines during machining processes.
  • Separated scrap waste and related materials for reuse or recycling.
  • Measured, laid out and marked metal stock to display placement of cuts.

Manager

Scooters
Erie, PA
02.2014 - 06.2020
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Prepared detailed reports on daily sales figures to track trends in customer preferences.
  • Assisted with planning special events such as wine tastings or cocktail parties.
  • Created promotional materials such as flyers or posters to advertise specials or upcoming events.
  • Implemented strategies designed to increase revenue through upselling techniques.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Restocked beer and liquor regularly and after special events.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Monitored cash intake to reduce discrepancies.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Poured wine, beer and cocktails for patrons.
  • Monitored patron alcohol consumption to encourage safety.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Developed and implemented bartender training programs, policies and procedures.
  • Created signature beverages to increase revenue and patron loyalty.
  • Reorganized bar stations to streamline service flow.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Assisted staff by serving food and beverages or bussing tables.
  • Explained goals and expectations required of trainees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Distributed food to service staff for prompt delivery to customers.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.

Manager

Moniuszko Singing Society
Erie, PA
10.2017 - 05.2020
  • Planned and coordinated special events, such as members' meetings, fundraisers, and other activities.
  • Developed and implemented marketing strategies to promote the club's programs and services.
  • Created and managed budgets for all club operations.
  • Scheduled staff hours and developed training materials for new employees.
  • Ensured compliance with all local, state, and federal regulations related to the operation of the club.
  • Recruited and trained volunteers to assist in daily operations of the club.
  • Managed membership database including tracking member information, dues payments, renewals.
  • Resolved customer service issues in a timely manner.
  • Monitored employee performance and provided feedback on areas needing improvement or additional training.
  • Maintained inventory of supplies necessary for day-to-day operations of the club.
  • Developed policies and procedures that ensure safety at all times while maintaining an enjoyable atmosphere for members.
  • Coordinated with vendors to provide necessary services to support club activities.
  • Facilitated communication between members, board members, staff, vendors, partners.
  • Analyzed data from various sources to identify trends or opportunities for improvement within the organization.
  • Developed long-term strategic plans for growth and expansion of the organization.
  • Worked closely with board members to ensure alignment between their vision and goals and operational objectives.
  • Reviewed financial statements on a regular basis in order to monitor progress towards budget goals.
  • Ensured that all legal requirements are met by staying up-to-date on applicable laws and regulations affecting clubs and organizations.
  • Held weekly staff meetings in order to review current projects and upcoming tasks.
  • Planned, developed and managed monthly, quarterly and annual budgets and produced detailed reports.
  • Created and actualized program activities.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Determined price schedules and discount rates.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Reviewed operational records and reports to project sales and determine profitability.

Manager

Bay County
Erie, PA
11.1998 - 12.2014
  • Developed and implemented hotel policies and procedures.
  • Provided training to staff in customer service, safety, and other topics related to hospitality industry.
  • Assigned duties and monitored performance of all employees in the hotel.
  • Ensured that guests received prompt, courteous attention throughout their stay.
  • Maintained high standards of quality control, hygiene, health and safety.
  • Handled guest complaints professionally and efficiently.
  • Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.
  • Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
  • Managed budgeting processes including forecasting revenues and expenses for the hotel.
  • Negotiated contracts with vendors for services such as food supply or maintenance services.
  • Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
  • Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
  • Ensured compliance with local regulations related to health and safety standards or licensing laws.
  • Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
  • Developed strategic plans for increasing occupancy rates and improving overall profitability.
  • Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
  • Monitored customer feedback surveys and took appropriate action based on results.
  • Resolved conflicts between staff members or guests when necessary.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Administered new hire paperwork and maintained employee files.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Managed labor and property expenses to achieve maximum flow-thru to bottom line.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Oversaw reservations received from direct calls and provided room availability information.
  • Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
  • Made recommendations for salary and wage increases based on performance reviews.
  • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
  • Responded to and resolved guest issues or complaints.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw recruiting, interviews and new employee hiring.
  • Built and maintained productive relationships with employees.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Input and confirmed reservations for guests.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Verified customer credit to establish payment method for accommodations.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Offered guests beverages and refreshments upon check-in.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.

Office Manager

Quantu Plating
Erie, PA
09.2004 - 02.2007
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Interpreted and communicated work procedures and company policies to staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.

Education

Diploma - Medical Billing And Coding Specialist

Tri State Business Institute
Erie, PA
05-2010

Associate of Applied Science - Accounting

Tri State Business Institute
Erie, PA
05-2004

Skills

Skills are listed with experience

Timeline

Machinist

Electric Materials
11.2021 - 01.2024

Manager

Moniuszko Singing Society
10.2017 - 05.2020

Manager

Scooters
02.2014 - 06.2020

Office Manager

Quantu Plating
09.2004 - 02.2007

Manager

Bay County
11.1998 - 12.2014

Diploma - Medical Billing And Coding Specialist

Tri State Business Institute

Associate of Applied Science - Accounting

Tri State Business Institute

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Hope Culver