Hope Dale
Lead Organizer
Wichita,KS
Summary
Disciplined and driven, with a track record of cultivating positive environments. Committed to delivering a polished service to employers, team members and customers. Adept at fostering positive environments and navigating difficult conversations with empathy and compassion. Displays strong communication skills, a team-oriented mindset, quick learning, natural leading, and proficiency in various Microsoft programs.
Overview
20
20
years of professional experience
Work History
Lead Organizer
Sunflower Community Action
Wichita, KS
10.2023 - Current
- Developed and implemented community outreach strategies to engage local stakeholders.
- Researched and analyzed existing conditions, trends, and needs of the community.
- Organized meetings and facilitated conversations with community members.
- Created materials such as flyers, brochures, newsletters., to promote initiatives in the neighborhood.
- Identified potential partnerships with other organizations to expand services available in the area.
- Participated in local government meetings to ensure that concerns of the community were addressed.
- Coordinated logistics for public forums, workshops, rallies, demonstrations.
- Monitored progress of initiatives and projects through regular communication with partners or participants.
Lead Sales Associate
REI
Wichita, KS
04.2022 - 10.2023
- Processed payments and returned receipts, cash, coin and cards to customers.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Checked store shelves and restocked products from inventory in back room.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Cross-trained on different positions to best support team during peak periods.
- Provided leadership and direction to motivate department associates.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Fostered great experience by engaging with guests, utilizing acquired skills and training.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Created eye-catching merchandise displays to entice customers into store.
- Monitored performance of sales team and implemented improved methods to close gaps.
Shipping and Receiving Specialist
Recreational Equipment Inc.
Wichita, KS
10.2021 - 04.2022
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Monitored merchandise received and shipped from facility in computer system.
- Maintained work areas and kept organized.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Organized storage areas to maximize movement and minimize labor.
- Placed products and rotated stock per established standards.
- Received deliveries, scanned packages and updated orders in internal database.
Sales Associate Hardgoods
REI
Wichita, KS
11.2020 - 10.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
Cashier
Davis Liquor Outlet
Wichita, KS
02.2020 - 12.2020
- Scanned customer purchases, supporting transactions to streamline sales process.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Resolved issues with cash registers, card scanners and printers.
- Operated cash register, collected payments and provided accurate change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Properly verified customer identification for alcohol or tobacco purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wiped down counters to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Helped customers find specific products, answered questions and offered product advice.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Funeral Director's Assistant
Service Corporation International
Wichita, KS
04.2010 - 10.2019
- Consulted with families of deceased to make funeral arrangements.
- Arranged funerals in manner consistent with each family's heritage and religious beliefs.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Consulted with families of deceased regarding final arrangements tactfully.
- Offered counseling and comfort to bereaved family members and friends.
- Completed legal documentation and signed death certificates.
- Completed and filed all necessary legal documentation quickly and accurately.
- Led and directed funeral and graveside services.
- Oversaw filing of legal documents.
- Arranged for clergy members to perform funeral services.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Prepared memorial materials, including service programs and signage.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Drafted professional correspondence and marketing materials.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Prepared death certificates and drafted obituaries.
Education
Some College (No Degree) - Kundalini Teacher Certification
KundaliniSat Tirath Ashram
Kansas City, Missouri07.2021
High School Diploma -
Guymon High School
Guymon, OK05.2004
Some College (No Degree) -
Seward County Community College
Liberal, KSSkills
- 20 Years Excellent Customer Service
- Punctual and Reliable
- Effective Communication
- Event Planning and Coordination
- Tactful Conflict Resolution
- Meeting and Exceeding Goals
- Team Leadership
- Teamwork and Cooperation
- Relationship Building
- Mentoring and Training
- Presenting Ideas and Plans
- Meeting Facilitation
- Staff Supervision
- Information Collection
- Self Starter
- Microsoft Suite
Timeline
Lead Organizer
Sunflower Community Action
10.2023 - Current
Lead Sales Associate
REI
04.2022 - 10.2023
Shipping and Receiving Specialist
Recreational Equipment Inc.
10.2021 - 04.2022
Sales Associate Hardgoods
REI
11.2020 - 10.2021
Cashier
Davis Liquor Outlet
02.2020 - 12.2020
Funeral Director's Assistant
Service Corporation International
04.2010 - 10.2019
Some College (No Degree) - Kundalini Teacher Certification
KundaliniSat Tirath Ashram
High School Diploma -
Guymon High School
Some College (No Degree) -
Seward County Community College