Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hope Dale

Hope Dale

Lead Organizer
Wichita,KS

Summary

Disciplined and driven, with a track record of cultivating positive environments. Committed to delivering a polished service to employers, team members and customers. Adept at fostering positive environments and navigating difficult conversations with empathy and compassion. Displays strong communication skills, a team-oriented mindset, quick learning, natural leading, and proficiency in various Microsoft programs.

Overview

20
20
years of professional experience

Work History

Lead Organizer

Sunflower Community Action
Wichita, KS
10.2023 - Current
  • Developed and implemented community outreach strategies to engage local stakeholders.
  • Researched and analyzed existing conditions, trends, and needs of the community.
  • Organized meetings and facilitated conversations with community members.
  • Created materials such as flyers, brochures, newsletters., to promote initiatives in the neighborhood.
  • Identified potential partnerships with other organizations to expand services available in the area.
  • Participated in local government meetings to ensure that concerns of the community were addressed.
  • Coordinated logistics for public forums, workshops, rallies, demonstrations.
  • Monitored progress of initiatives and projects through regular communication with partners or participants.

Lead Sales Associate

REI
Wichita, KS
04.2022 - 10.2023
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Checked store shelves and restocked products from inventory in back room.
  • Received shipments, signed off on packages and documented incoming items in computer system.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Cross-trained on different positions to best support team during peak periods.
  • Provided leadership and direction to motivate department associates.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Promoted positive culture of teamwork and inclusion, increasing employee morale.
  • Fostered great experience by engaging with guests, utilizing acquired skills and training.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.
  • Created eye-catching merchandise displays to entice customers into store.
  • Monitored performance of sales team and implemented improved methods to close gaps.

Shipping and Receiving Specialist

Recreational Equipment Inc.
Wichita, KS
10.2021 - 04.2022
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Monitored merchandise received and shipped from facility in computer system.
  • Maintained work areas and kept organized.
  • Put merchandise in assigned area, added tags and secured larger pieces as required.
  • Organized storage areas to maximize movement and minimize labor.
  • Placed products and rotated stock per established standards.
  • Received deliveries, scanned packages and updated orders in internal database.

Sales Associate Hardgoods

REI
Wichita, KS
11.2020 - 10.2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Adhered to company initiatives and achieved established goals.

Cashier

Davis Liquor Outlet
Wichita, KS
02.2020 - 12.2020
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Resolved issues with cash registers, card scanners and printers.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wiped down counters to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.

Funeral Director's Assistant

Service Corporation International
Wichita, KS
04.2010 - 10.2019
  • Consulted with families of deceased to make funeral arrangements.
  • Arranged funerals in manner consistent with each family's heritage and religious beliefs.
  • Conducted pre-need consultations to educate clients on available funeral plans.
  • Scheduled funeral services, coordinated burials and arranged cremations.
  • Consulted with families of deceased regarding final arrangements tactfully.
  • Offered counseling and comfort to bereaved family members and friends.
  • Completed legal documentation and signed death certificates.
  • Completed and filed all necessary legal documentation quickly and accurately.
  • Led and directed funeral and graveside services.
  • Oversaw filing of legal documents.
  • Arranged for clergy members to perform funeral services.
  • Addressed all client questions and requests for information relating to funeral services and pricing.
  • Prepared memorial materials, including service programs and signage.
  • Communicated with funeral attendees to provide information and facilitate organized services.
  • Organized chapels for visitations and maintained calm and orderly atmosphere.
  • Drafted professional correspondence and marketing materials.
  • Arranged funerals consistent with each family's heritage and religious beliefs.
  • Prepared death certificates and drafted obituaries.

Education

Some College (No Degree) - Kundalini Teacher Certification

KundaliniSat Tirath Ashram
Kansas City, Missouri
07.2021

High School Diploma -

Guymon High School
Guymon, OK
05.2004

Some College (No Degree) -

Seward County Community College
Liberal, KS

Skills

  • 20 Years Excellent Customer Service
  • Punctual and Reliable
  • Effective Communication
  • Event Planning and Coordination
  • Tactful Conflict Resolution
  • Meeting and Exceeding Goals
  • Team Leadership
  • Teamwork and Cooperation
  • Relationship Building
  • Mentoring and Training
  • Presenting Ideas and Plans
  • Meeting Facilitation
  • Staff Supervision
  • Information Collection
  • Self Starter
  • Microsoft Suite

Timeline

Lead Organizer

Sunflower Community Action
10.2023 - Current

Lead Sales Associate

REI
04.2022 - 10.2023

Shipping and Receiving Specialist

Recreational Equipment Inc.
10.2021 - 04.2022

Sales Associate Hardgoods

REI
11.2020 - 10.2021

Cashier

Davis Liquor Outlet
02.2020 - 12.2020

Funeral Director's Assistant

Service Corporation International
04.2010 - 10.2019

Some College (No Degree) - Kundalini Teacher Certification

KundaliniSat Tirath Ashram

High School Diploma -

Guymon High School

Some College (No Degree) -

Seward County Community College

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