Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope David

Maurice,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Human Resources Manager

Home Instead
08.2021 - Current
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Facilitated orientation, onboarding sessions, and on-the-job training for new hires, ensuring employee job position knowledge and skillset.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.

Community Liaison

Garden View Assisted Living
10.2014 - 07.2021
  • Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
  • Strengthened community partnerships by organizing and attending collaborative events.
  • Developed and implemented strategies to address community concerns, resulting in increased trust and satisfaction.
  • Communicated with community members to assess concerns or current issues and identify corrective measures.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Promoted organizational initiatives by presenting at community meetings and participating in local events.
  • Participated in networking events within relevant industries as an ambassador of our organization's mission statement.


Marketing Executive

Home Instead
03.2011 - 06.2014
  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
  • Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.

Loan Processor

Abbeville Building And Loan
02.2006 - 02.2011
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.

Education

High School Diploma -

Kaplan High School
Kaplan, LA
05.1997

Skills

  • HR policies and procedures
  • Employee Relations
  • Microsoft Office proficiency
  • Training and mentoring
  • Result-Oriented
  • Productive
  • Dependable

Timeline

Human Resources Manager

Home Instead
08.2021 - Current

Community Liaison

Garden View Assisted Living
10.2014 - 07.2021

Marketing Executive

Home Instead
03.2011 - 06.2014

Loan Processor

Abbeville Building And Loan
02.2006 - 02.2011

High School Diploma -

Kaplan High School

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Hope David