Summary
Overview
Work History
Education
Skills
Community Service
Timeline
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Hope Dinkins

Louisville,Kentucky

Summary

Motivated leader with exceptional organizational and communication skills, with a passion for others in culture, engagement, volunteerism, inclusion and diversity. A successful career in facilitation, learning, and leadership development. Highly organized, confident, bringing strong problem-solving skills and creating long-term relationships in any environment. Offering a solid foundation in project management, training with proven experience in clinical and business learning environments. By leading initiatives, thrives in a fast paced and evolving environment. Demonstrates understanding and support of the family-centered care philosophy. Knowledgeable and skilled in: Diversity, Equity & Inclusion, Belonging; Culture, Engagement, Volunteerism, Well-being; Associate Development & Career Navigation; Project and Program Management; Gap, performance and training needs analysis; Instructional Design and Blended Learning; Electronic Medical Record Systems (Epic, McKesson, eClinicalWorks); Design and development of performance solutions.

Overview

26
26
years of professional experience

Work History

Senior Culture and Engagement Professional

Humana, Inc
07.2014 - 11.2022
  • Serve as the primary thought leader to create, lead, support, organize and execute activities/events for inclusion/diversity, volunteering and engagement for associates
  • Organize, manage and execute activities designed to boost associate’s well-being and engagement aligned with the company's culture and values, influencing department strategy
  • Collaborate with leadership on people strategy for DEI integration
  • Implement DEI initiatives as determined by the company culture
  • Foster, facilitate and manage external relationships for events, volunteering and DEI partnerships in the community
  • Manage DEI events internally (Network Resource Groups, Open Dialogue sessions, Interrupting Bias segments, Diwali, Breast Cancer, Black History Month, International Women, etc)
  • Advocate inclusive practices & belonging to teams; identify DEI learning needs, trends and insights
  • Implement change management, development planning, competency models, employee on-boarding, recognition programs and career development
  • Help design learning materials as well as facilitate learning to associates/leaders
  • Create and facilitate new hire process (best practices) to hiring leaders, encouraging the attraction, development and retention of quality talent, as a member of the Talent Strategy and Management team
  • Exercise considerable latitude in determining objectives and approaches to assignments
  • Provide necessary resources while demonstrating personal commitment to associates and the leadership team; discuss engagement drivers, create action plans and scorecard success criteria to support accordingly
  • Act promptly in routine situations while building productive relationships and establishing rapport across all leadership levels
  • Chair core team of representatives across various areas to better execute associate engagement initiatives
  • Create, lead and facilitate the process and selection of the associate recognition program
  • Create a Strategy on a Page, lead and support collaborative efforts with leadership and partners, ensure understanding and make recommendations for program initiatives and company goals, OKR/KPI measurements
  • Serve as IT Designee and Summit Lead for Perfect Experience events, supporting 700+ leaders (single location).
  • Developed strong communication and organizational skills through working on group projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.

Project Manager/Enterprise Training Lead

Humana, Inc
11.2013 - 07.2014
  • Plan, conduct and coordinate all aspects of operational training in a functional area
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Provide necessary resources and help to remove obstacles while demonstrating personal commitment to the team
  • Act promptly in routine situation while building productive relationships and establishing rapport
  • Provide leadership and coach performance of associates
  • Demonstrate detailed knowledge of system being implemented (eClinicalWorks certified)
  • Define scope for training sub-team, develop schedules for associates and trainers, obtain resources and coordinate with business/project team to achieve business and learning goals
  • Anticipate and remove barriers and constraints for the training team (including Continucare & Concentra locations)
  • Create and maintain project documentation to track project health regarding training
  • Lead and support collaborative efforts with business, ensure understanding and make recommendations.

Learning Project Manager

Humana, Inc
11.2011 - 11.2013
  • Major programs: Agile (ScrumMaster certified), VersionOne, Clarity, Project Management, IT Learning Week
  • Organize and manage multiple projects/programs using appropriate tools and methodologies
  • Define scope of a project, develop schedule, obtain resources and coordinate with customer/project team to achieve business and learning goals
  • Anticipate and remove barriers and constraints in any project
  • Create and maintain project/program documentation to track project health
  • Lead and support collaborative efforts with customers, ensure understanding, make recommendations
  • Create scope deliverables, define success criteria and manage change.
  • Facilitated workshops to collect project requirements and user feedback.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Planned, designed, and scheduled phases for large projects.

Learning Technology Consultant

Humana, Inc
03.2007 - 11.2011
  • Responsible for the design and development of learning technology solutions
  • Content analysis, design, development, implementation and evaluation
  • Partner with teams across IT and Business to provide learning solutions that impact performance
  • Create assessment strategies to measure effectiveness
  • Collaborate in the development and implementation of best practices in the use of instructional technologies
  • Train Humana associates in the use of tech systems and tools
  • Investigate and resolve specific problems, emerging learning technologies and instructional methodologies
  • Use existing content development applications and web technologies
  • Provide (technical) support for users including software recommendations, hardware troubleshooting and system configurations.
  • Wrote strategic business plans outlining need for departmental information technology resources.
  • Established strong relationships with stakeholders, ensuring seamless communication and collaboration throughout project lifecycles.

Project Lead – Healthcare Services

ExecuTrain of Kentucky
09.2006 - 03.2007
  • Clinical trainer for healthcare applications for clients throughout the Central/Western Kentucky region
  • Develop, execute and maintain effective training programs
  • Proactively support the efforts that ensure delivery of safe patient care and services and to promote a safe environment
  • Functions include: Lead Clinical trainer for new clinical staff in the areas of Patient Lists/Results Review, Order Entry/Receiving and Management, Clinical Documentation
  • Trainer in the implementation of the McKesson medical record system for physicians and physician extenders
  • Assisting in managing training environment, creation of training materials and schedule
  • Develop and deliver course assessment and evaluation tools to determine course effectiveness and learner competency
  • Develop specifications for course content: write, edit, and analyze technical training material
  • Provide application support and training needs to support (IT) project management protocols when introducing new hardware of software
  • Make recommendations and suggestions to improve the utilization, communication, and system processes throughout the hospital to leadership and medical staff
  • Facilitate day/evening classes to prepare nursing and ancillary staff for online charting system transition
  • Provide support during any 24-hour time period for the McKesson HED software at the client facility.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Updated customers and senior leaders on progress and roadblocks.

Lead Technical/Clinical Trainer

Children's Healthcare of Atlanta
04.1997 - 08.2006
  • Develop, execute and maintain effective training programs and media to improve business performance
  • Also, to proactively support the efforts that ensure delivery of safe patient care and services and to promote a safe environment
  • Functions include: Lead Clinical/Epic trainer for new clinical staff in the areas of Patient Lists/Results Review, Order Entry/Receiving and Management, Charges, eMAR, Admission db and Clinical Documentation for Inpatient, Respiratory and Ancillary departments
  • Trainer in the implementation of the Epic Clinical System project, specifically, the EpicWeb piece for physicians and physician extenders
  • Assisting in build of system, managing training environment, creation of training materials and schedule
  • Develop and deliver course assessment and evaluation tools to determine course effectiveness and learner competency
  • Develop specifications for course content: write, edit, and analyze technical training material
  • Provide application support and training needs to support (IT) project management protocols when introducing new hardware of software
  • Support and participate in the continuous assessment and improvement of the quality of care and services provided
  • Make recommendations and suggestions to improve the utilization, communication, and system processes throughout the hospital to leadership and medical staff.
  • Facilitated hands-on workshops to reinforce practical skills and build confidence among trainees.
  • Developed comprehensive assessments to evaluate trainee knowledge and skill development.
  • Designed and delivered web-based, self-directed learning materials.
  • Established clear objectives for each session, allowing trainees to focus their efforts on achieving specific goals related to their individual roles within the organization.
  • Evaluated new educational technologies for potential integration into existing clinical training programs, enhancing the overall learning experience for participants.
  • Distributed course syllabus and communicated course standards and learning objectives to students.
  • Developed job-specific competencies and performance standards.

Education

Bachelor's Degree - BBA, Computer Information Systems

Eastern Kentucky University
Richmond, Kentucky

Skills

  • Customer Service
  • Verbal Communication
  • Conflict Resolution
  • Organizational Skills
  • Relationship Building
  • Supervision and leadership
  • Teamwork and Collaboration
  • Inclusion & Diversity
  • Culture & Engagement
  • Leader Action Planning
  • KPI & OKR Metrics

Community Service

01/01/2020, Present, Habitat for Humanity of Metro Louisville, Board Member, Resource and Development Committee, Strategic Plan – Production Committee, Building Hope Fundraising Committee

Timeline

Senior Culture and Engagement Professional

Humana, Inc
07.2014 - 11.2022

Project Manager/Enterprise Training Lead

Humana, Inc
11.2013 - 07.2014

Learning Project Manager

Humana, Inc
11.2011 - 11.2013

Learning Technology Consultant

Humana, Inc
03.2007 - 11.2011

Project Lead – Healthcare Services

ExecuTrain of Kentucky
09.2006 - 03.2007

Lead Technical/Clinical Trainer

Children's Healthcare of Atlanta
04.1997 - 08.2006

Bachelor's Degree - BBA, Computer Information Systems

Eastern Kentucky University

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Hope Dinkins