Hope Dobbs
Springdale,AR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Owner/Operator Pilot Car Service
All Angles PCS
11.2019 - Current
- Managed day-to-day business operations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Assessed income and expenses and adapted plans to improve profit levels.
- Operated with safety and skill to avoid accidents and delays.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Retail Sales Coordinator
Sears Department Store
10.1997 - 11.2011
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited, hired and trained several associates to develop into productive team members with excellent product knowledge.
- Walked through departments multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Researched issues to obtain appropriate answers to customer inquiries.
Medical Assistant/Receptionist
Ear, Nose, And Throat Center Of The Ozarks
11.2005 - 06.2007
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
No Degree - Music Education
University of Central Arkansas
Conway, ARCertification - Medical Assisting
Southern Technical College
Little Rock, ARSkills
- Personnel Management
- Financial Planning
- Conflict Resolution
- Adaptability and Flexibility
- Customer Service
Timeline
Owner/Operator Pilot Car Service
All Angles PCS
11.2019 - Current
Medical Assistant/Receptionist
Ear, Nose, And Throat Center Of The Ozarks
11.2005 - 06.2007
Retail Sales Coordinator
Sears Department Store
10.1997 - 11.2011
No Degree - Music Education
University of Central Arkansas
Certification - Medical Assisting
Southern Technical College
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