Hope Downing
Essington,PA
Summary
Detail-oriented professional with expertise in order processing and shipping coordination. Proven ability to enhance workflow efficiency and maintain strong relationships with team members, ensuring high levels of order accuracy and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Amazon Associate
Amazon
New Castle , DE
11.2020 - Current
- Assisted in processing customer orders and maintaining order accuracy.
- Collaborated with team members to optimize workflow efficiency.
- Operated equipment such as scanners and scales correctly during checkout process.
- Maintained positive working relationship with fellow staff and management.
A.B.A Associates
A.b.a. Therapist
Neshaminy, Pa
05.2017 - 04.2020
- Conducted individual and group therapy sessions for diverse client needs.
- Developed personalized treatment plans based on client assessments and progress.
- Utilized evidence-based practices to address behavioral challenges in clients.
- Maintained accurate documentation of client interactions and treatment outcomes.
Therapist
Gaudenzia Treatment Center
Philadelphia, Pennsylvania
06.2010 - 01.2012
- Provided individual therapy sessions to support client recovery and personal growth.
- Facilitated group therapy discussions to enhance communication and coping strategies.
- Collaborated with multidisciplinary teams to coordinate comprehensive client care.
- Educated clients and families about mental health resources and treatment options.
- Conducted crisis interventions to ensure immediate safety and support for clients.
- Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process.
Education
Bachelor of Arts - Cognitive Psychology
Gwynedd Mercy University
Gwynedd Valley, PA06-2010
Skills
- Order processing
- Order verification
- Shipping coordination
- Order fulfillment
- Attention to detail
- Time management
- Problem solving
Timeline
Amazon Associate
Amazon
11.2020 - Current
A.B.A Associates
A.b.a. Therapist
05.2017 - 04.2020
Therapist
Gaudenzia Treatment Center
06.2010 - 01.2012
Bachelor of Arts - Cognitive Psychology
Gwynedd Mercy University