Summary
Overview
Work History
Education
Skills
Typing Speed
Timeline
Generic

Hope Drayton

Summary

Extremely talented and sharp professional with 15+years of dedicated work experience in Property Management and overseeing rehab projects. Ability to ensure all rules and regulations of the property are executed to the highest degree. Possess in depth knowledge of all aspects of community management which including conventional, tax credit, section 8 multi-family housing Contribute to NOI achievement through sound collection practices, presentation and closing skills to ignite increased occupancies and renewals. Highly skilled in determining clients' needs and responding appropriately. Able to stimulate enthusiasm while providing relevant information applicable to the residents, potential tenants, and staff

Overview

15
15
years of professional experience

Work History

Property Manager

Asset Living
10.2024 - Current
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Property Manager

Cushman & Wakefield
09.2022 - 10.2024
  • Manage - Oversee property operations including maintenance, capital improvements, and lease administration, budgeting, and marketing
  • Customer Service - Providing superior customer service with a 'Can Do' attitude, to meet high quality standard
  • Community Marketing - Increased awareness of the community by developing and executing marketing plan utilizing various types of advertising, social media, events, sponsorships, and other creative strategies
  • Policy/Procedures - Ensure compliance of supervisory employees with all industry Fair Housing rules with local, state, and federal rules and regulations
  • Vendor Relations - Solicited, evaluated, and negotiated bids from outside vendors/contractors that meet service requirements and budgeted expense goals
  • Financial Management - Achieved highest possible NOI through effective cost control and revenue improvement through the generation of new income opportunities and consistent reduction of community expense

Property Manager

Cushman & Wakefield
02.2020 - 09.2022
  • Company Overview: Charlotte, NC
  • Oversaw rehab project for the property that was over 20 years old
  • This project was concluded successfully within a year, prior to its deadline
  • The rehab included replacing and resurfacing countertops, implementing appliances, light bathroom fixtures, wall coverings, flooring, etc
  • Demonstrates a high closing ratio that contributes to the property's occupancy percentage in the high 90's and earned NOI bonuses
  • Operate computers programmed with accounting software to record, store and analyses information
  • Understand the Apartment Association lease and contracted credit report application
  • Maintained delinquency rate below 2%
  • Used assertive efforts such as phone calls and face to face visits for rent collections
  • Post rents to the computer
  • Comply with federal, state and company policies, procedures, and regulations
  • Record monies collected and prepared bank deposit slips on an on-going basis
  • Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software
  • Ensure that all proper and legal documents are received, current, accurately verified and entered the computer from new vendor
  • Charlotte, NC

Property Manager

JMG
02.2016 - 02.2020
  • Company Overview: Charlotte, NC
  • Market Research - Analyzed submarket trends and market survey results to develop pricing and marketing strategies that drive and increase sales
  • Reporting/Forecasting - Prepared and analyzed weekly, monthly, and quarterly financial reports to generate new income opportunities, reduce expenses and achieve budgeted goals
  • Accounting Management - Managed and completed all property accounting including accounts payable, accounts receivable, and bad debt collections
  • Budget Development - Created and managed annual community income, expense, and capital improvement budgets
  • Resident Retention - Developed and implemented policies to ensure positive resident relations and customer service
  • Staff Development- Responsible for recruiting, hiring, training and development of all on-site leasing and maintenance 2 staff
  • Lead Generation - Increased awareness of the community through Internet advertising, social media, event marketing/sponsorships and by maintaining strong relationships with corporate housing providers across the region
  • Income Maximization - Assisted Community Manager in creating and increasing income opportunities to achieve the financial goals of the community through the management of community operations, marketing and budget guidelines
  • Charlotte, NC

Property Manager

JMG
01.2010 - 02.2016
  • Company Overview: Concord, NC
  • Oversaw rehab project for the property that was over 20 years old
  • This project was concluded successfully within a year, prior to its deadline
  • The rehab included replacing and resurfacing countertops, implementing appliances, light bathroom fixtures, wall coverings, flooring, etc
  • Demonstrates a high closing ratio that contributes to the property's occupancy percentage in the high 90's and earned NOI bonuses
  • Operate computers programmed with accounting software to record, store and analyses information
  • Understand the Apartment Association lease and contracted credit report application
  • Maintained delinquency rate below 2%
  • Used assertive efforts such as phone calls and face to face visits for rent collections
  • Post rents to the computer
  • Comply with federal, state and company policies, procedures, and regulations
  • Record monies collected and prepared bank deposit slips on an on-going basis
  • Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software
  • Ensure that all proper and legal documents are received, current, accurately verified and entered the computer from new vendor
  • Concord, NC

Education

Associate Degree - Business Management

Central Piedmont Community Colleg
Charlotte, NC

Skills

  • Microsoft Works
  • PC Anywhere
  • PowerPoint
  • Solutions
  • Switchboard
  • YARDI
  • AMSI
  • Onesite
  • Property Solutions
  • PROMAS Landlord Software
  • Typing
  • 10-key
  • Windows 8
  • Microsoft Office (Word, excel, PowerPoint)
  • Fax
  • Property tours and inspections
  • Lease renewals
  • Occupancy management
  • Vendor management
  • Skilled multi-tasker

Typing Speed

75, 12000

Timeline

Property Manager

Asset Living
10.2024 - Current

Property Manager

Cushman & Wakefield
09.2022 - 10.2024

Property Manager

Cushman & Wakefield
02.2020 - 09.2022

Property Manager

JMG
02.2016 - 02.2020

Property Manager

JMG
01.2010 - 02.2016

Associate Degree - Business Management

Central Piedmont Community Colleg
Hope Drayton