Hope Duarte
Albuquerque,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
CEO
Hope Mountain LLC
10.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Accomplished multiple tasks within established timeframes.
Co-CEO/Automotive Sales
J&H Automotive
01.2020 - Current
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Directed market expansions to propel business forward, meet changing customer needs.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Office Manager
Al's Upholstery
01.2019 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Office Manager
ESCO
05.2017 - 12.2018
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Receptionist/Resptionist/Billing Clerk
Nissan North America, Inc.
10.2016 - 05.2017
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Maintained detailed records of customer payments and billing adjustments.
- Processed customer invoices, credit memos and payments within established timelines.
- Handled account payments and provided information regarding outstanding balances.
- Created improved filing system to maintain secure client data.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Brand Ambassador/Promotional Brand Ambassador
Health Companies
03.2015 - 10.2016
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Collaborated with local field sales to promote brand awareness and sales results.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Educated trade and distributor partners regarding brand benefits, products and services.
- Planned future sampling opportunities and special events.
- Increased sales by effectively communicating product benefits.
- Educated customers on product features and answered questions regarding product use.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Resptionist/Billing Clerk
Sandia BMW
01.2013 - 01.2015
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Maintained detailed records of customer payments and billing adjustments.
- Processed customer invoices, credit memos and payments within established timelines.
- Maintained accurate records of customer payments.
- Handled account payments and provided information regarding outstanding balances.
Education
Bachelor of Business Administration - Business
CNM
Albuquerque, NMHigh School Diploma -
Albuquerque High School
Albuquerque, NM05.2015
Skills
- Business Consulting
- Product Development and Expansion
- Market Research
- Market Understanding
- Sales and Marketing
Timeline
CEO
Hope Mountain LLC
10.2021 - Current
Co-CEO/Automotive Sales
J&H Automotive
01.2020 - Current
Office Manager
Al's Upholstery
01.2019 - Current
Office Manager
ESCO
05.2017 - 12.2018
Receptionist/Resptionist/Billing Clerk
Nissan North America, Inc.
10.2016 - 05.2017
Brand Ambassador/Promotional Brand Ambassador
Health Companies
03.2015 - 10.2016
Resptionist/Billing Clerk
Sandia BMW
01.2013 - 01.2015
Bachelor of Business Administration - Business
CNM
High School Diploma -
Albuquerque High School
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