Hope Dupre
Cleveland,Georgia
Summary
Hardworking experienced hospitality professional eager to creat experiences for guests and provide
support for customer needs to ensure
customer satisfaction and retention.
Overview
9
9
years of professional experience
Work History
Lead Server Trainer
Land Shark Bar And Grill
06.2022 - 11.2023
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided continuous evaluation and feedback to server employees.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Developed and implemented comprehensive training program for new servers.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Bartender and Server
Tannery Row Ale House
01.2021 - 06.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Dental Assistant/ Front Desk
GA Holistic Dentist
07.2018 - 01.2020
- Answer phone calls and assist patients/ non-patients with scheduling, info, answering questions etc
- Checking emails and voicemails and responding promptly
- Check in and out patients, collect payments and schedule future visits
- Enter new patient information and insurance
- Confirm appointments and inform parties about cancelled appointments
- Explain dental services offered by the office
- Explain clinical procedures to patients
- Set up trays and rooms for doctor according to planned procedure and protocol
- Prepare patient by welcoming, seating, draping, and answering questions
- Using equipment and supplies as instructed
- Maintain Dental supply inventory
- Document dental care by charting in patient documents
- Provide instruments, pass instruments, place instruments on tray, suctioning
- Assist Doctor in room
- Track lab cases
- Take alginates, pour models, try-in appointments.
Floor supervisor
Quillian’s Grill
10.2016 - 07.2018
- Ensuring all servers are performing their duties
- Creating section charts
- Creating clean up lists for servers on duty
- Ensuring all cleaning duties are completed correctly
- Ensuring customers are satisfied with service and food
- Training new employees of all procedures and duties
- Answering questions that employees or customers have
- Responsible for cash drawers
- Collect payments from customers and make change
- Perform cleaning duties
- Stock supplies in store
- Access customer needs and supplying customer with correct product
- Check with customers to ensure that experience was good and resolve customer issues with satisfactory results
- Answering phones and take orders according to customers needs including recording customer information, assigning plan ahead orders, adjusting payments, and specifying products and adjustments needed
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Server
HUDDLE HOUSE
03.2015 - 10.2016
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Take orders from patrons for food or beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Provide guests with information about local areas, including giving directions
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Server
YONAH PIZZA AND SUBS
08.2014 - 02.2015
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Provide guests with information about local areas, including giving directions
- Collect payments from customers.
Education
Athens Technical College
Athens, Georgia12.2022
Graduated, Dual Enrolled in North Georgia Technical College, Completed AP courses including World History, U.S. History, American Literature, Biology and Calculus., Member of the National Beta Club -
White County High School
Cleveland, Georgia05.2016
Skills
- Efficient
- Strong Communication Skills
- Hard-working
- People-oriented
- Organized
- Flexible
- Enterprising
- Eager to meet new challenges
- Excellent Customer Service
- Recruitment
- Staff Management
- Schedule Coordination
- Customer Engagement
- Shift Management
- Hiring and Training
- Sales Leadership
References
Available upon request
Timeline
Lead Server Trainer
Land Shark Bar And Grill
06.2022 - 11.2023
Bartender and Server
Tannery Row Ale House
01.2021 - 06.2022
Dental Assistant/ Front Desk
GA Holistic Dentist
07.2018 - 01.2020
Floor supervisor
Quillian’s Grill
10.2016 - 07.2018
Server
HUDDLE HOUSE
03.2015 - 10.2016
Server
YONAH PIZZA AND SUBS
08.2014 - 02.2015
Athens Technical College
Graduated, Dual Enrolled in North Georgia Technical College, Completed AP courses including World History, U.S. History, American Literature, Biology and Calculus., Member of the National Beta Club -
White County High School
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