Hope Edmonds
Midway,GA
Summary
Dynamic Ophthalmic Medical Technician with proven expertise at Georgia Eye Institute in enhancing patient care through precise ocular measurements and effective inventory management. Skilled in electronic health records and patient education, I foster strong relationships and streamline workflows, significantly reducing wait times and improving patient satisfaction. Experienced in insurance verification, claims submissions and prior authorizations.
Overview
18
18
years of professional experience
Work History
Ophthalmic Medical Technician
Georgia Eye Institute
01.2019 - Current
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
- Optimized clinical efficiency by calibrating ophthalmic instruments regularly to ensure accurate readings during exams.
- Demonstrated proficiency in electronic medical record systems for seamless access to vital patient information during examinations or consultations.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Supported practice growth by fostering strong patient relationships through empathetic listening skills and personalized recommendations for eye care services.
- Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.
- Increased patient satisfaction with compassionate care during difficult procedures such as dilation or contact lens fittings.
- Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Insurance verification, filing claims for exams, and contacting lens materials.
- Prior authorizations for medications.
- Supply ordering and organization.
Optician
Stay Focused Eyecare
09.2018 - 01.2019
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Patient Services Coordinator
Northland Hearing
10.2017 - 08.2018
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
Ophthalmic Medical Technician
Northeastern Eye Institute
02.2014 - 10.2017
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured and recorded visual acuity and color vision testing.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Contact lens ordering
- Performed contact lens insertion and removal instructions
Optometric Technician
Family Eye Care of NEPA
08.2007 - 01.2014
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Collaborated with optometry staff to reach individual and team goals.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
Education
High School Diploma -
Western Wayne School District
South Canaan, PA06.2000
Skills
- Ophthalmic terminology
- Refractive error correction
- Surgical assisting
- Visual field testing
- Medical history taking
- Ophthalmic instrument maintenance
- Glasses prescription interpretation
- Chart documentation
- Patient care
- Patient education
- Appointment management
- Medical history documentation
- Appointment scheduling
- Patient relations
- Supply restocking
- Intake management
- Patient information documentation
- Telephone triage
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Electronic health records
- Clinical documentation
- Patient care coordination
Work Type
Full TimeWork Location
On-SiteRemoteTimeline
Ophthalmic Medical Technician
Georgia Eye Institute
01.2019 - Current
Optician
Stay Focused Eyecare
09.2018 - 01.2019
Patient Services Coordinator
Northland Hearing
10.2017 - 08.2018
Ophthalmic Medical Technician
Northeastern Eye Institute
02.2014 - 10.2017
Optometric Technician
Family Eye Care of NEPA
08.2007 - 01.2014
High School Diploma -
Western Wayne School District
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