Hope Edwards
Seagrove,NC
Summary
Energetic and dependable individual with strong sense of duty and teamwork. Possesses foundational knowledge in fire safety protocols and emergency response, coupled with ability to handle equipment and execute procedures efficiently. Committed to safeguarding lives and property through diligent and proactive service. Looking to further my training with Fire and EMS
Overview
2
2
years of professional experience
1
1
Certification
Work History
Junior Firefighter
Seagrove Rural Volunteer Fire Department
12.2023 - Current
- Supported positive relationships with other first responders through cross-training exercises and joint drills.
- Enhanced team efficiency by conducting regular training sessions on fire safety protocols and equipment usage.
- Aided in preventing potential fire hazards by conducting thorough inspections of residential and commercial buildings.
- Helped reduce injury rates at incidents through strict adherence to established safety guidelines and protocols.
- Assisted in reducing response times by maintaining firefighting vehicles and equipment in optimal condition.
- Increased community awareness on fire safety through participation in educational events and presentations.
- Collaborated with senior firefighters to develop emergency response strategies for various incident scenarios.
- Minimized property damage during incidents by effectively executing containment and extinguishment techniques.
- Contributed to successful rescue operations by efficiently utilizing technical skills and knowledge of rescue tools.
- Enhanced operational readiness with regular inventory checks, ensuring that all firefighting gear was accounted for and maintained properly.
- Promoted public safety by distributing informational materials about fire prevention at community events.
- Contributed to efficient emergency responses with timely navigation assistance to incident locations using GPS technology.
- Participated in brushfire management efforts alongside regional partners ensuring effective containment of large-scale incidents.
- Strengthened teamwork within the department through participation in team-building exercises and trainings.
- Conducted station tours for school groups or local organizations, offering valuable insights into the role of a firefighter within the community.
- Assisted paramedics during medical emergencies, providing vital support in administering first aid treatment when needed.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Evaluated with captains on situation at emergency sites to determine and execute most effective methods for saving life and property.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Assisted with regular maintenance of firefighting equipment.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Performed maintenance on water tanks, fire hoses and other firefighting equipment.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Assisted in prevention of fires through public education programs.
Sales Associate
Evans Music Center
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Process Customer Deposits daily at bank
- Weekly pick up of employees checks from accountants office
Cashier
Creative Pool Builders
03.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ma
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
No Degree - Fire Fighting Accadamy
Randolph Community College
Asheboro, NC08-2025
High School Diploma -
Lighthouse Christian Academy
Seagrove, NC05-2025
No Degree - BLS CPR Certified
Randolph Community College
Asheboro, NC10-2024
Skills
- Fire suppression
- Endurance training
- Fire containment
- Equipment maintenance and repair
- Firefighting
- Firefighting activities
- Fire suppression tools operations
- Fire department maintenance
- Facility and equipment maintenance
- Apparatus inspection
- Fire response rescue direction on GPS
- Hose connections
- Fire alarm response
- Fire equipment use
- Hazard management
- Alarm response
- Fire department procedures
- Ladder operation
- Ladder rescue
- High-pressure nozzle changes
- Semi-annual drills
- Weather condition assessment
- Public assistance and support
- Firefighting procedures
Certification
BLS CPR Certified
TIMS Certification
Timeline
Junior Firefighter
Seagrove Rural Volunteer Fire Department
12.2023 - Current
Sales Associate
Evans Music Center
10.2023 - Current
Cashier
Creative Pool Builders
03.2023 - 10.2023
BLS CPR Certified
TIMS Certification
No Degree - Fire Fighting Accadamy
Randolph Community College
High School Diploma -
Lighthouse Christian Academy
No Degree - BLS CPR Certified
Randolph Community College
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