Hope Egrubay
Lacey
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
Work History
Teacher
Sunrise Beach School
08.2021 - 06.2025
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Teacher
St. Paul Christian School
08.2013 - 06.2020
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Led professional development workshops for peers on effective classroom management techniques.
- Fostered student curiosity and interest through creative hands-on activities.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Adapted teaching methods and materials to meet students' varying needs.
Youth Leader
St. Paul Assembly of God
07.2004 - 06.2020
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Mentored young individuals, emphasizing the importance of goal-setting and selfimprovement.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
- Enhanced youth engagement by incorporating interactive games and team-building activities.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Organized successful fundraising events, securing resources for youth programs.
- Organized and facilitated youth retreats and workshops to promote personal growth and self-awareness.
- Provided emotional support for struggling youths, including one-on-one mentoring sessions where appropriate.
- Coordinated volunteer opportunities for participating youths, fostering a sense of community involvement and responsibility.
Customer Service Representative
TakeCare Insurance
08.1997 - 08.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Grace Christian Academy
Saipan, CNMI05-1997
Skills
- Classroom management
- Relationship building
- Critical thinking
- Student engagement
- Parent-teacher communication
- Fundraising
- Youth mentorship
- Student-centered learning
Timeline
Teacher
Sunrise Beach School
08.2021 - 06.2025
Teacher
St. Paul Christian School
08.2013 - 06.2020
Youth Leader
St. Paul Assembly of God
07.2004 - 06.2020
Customer Service Representative
TakeCare Insurance
08.1997 - 08.2007
Grace Christian Academy
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