Hope Ethington
Raleigh,NC
Summary
To seek and maintain flexible part time position that offers professional challenges utilizing interpersonal skills and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Area Director/Owner
Club Z! In Home Tutoring
07.2013 - 11.2020
- Consulted with customers to assess needs and propose optimal solutions.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Trained and motivated employees to perform daily business functions.
- Served as primary point-of-contact with contractors..
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared annual budgets.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Client Management Representative II
Fidelity Investments
07.2011 - 06.2013
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Educated and worked with clients to find accurate solutions.
- Resolved service requests.
- Call of the month award
Professional Coach and Trainer, Stress Less Living
Self Employed
01.2006 - 01.2011
- Developed and maintained relationships with community organizations and agencies.
- Assessed strengths and weaknesses to develop techniques and increase preparedness.
- Analyzed and adjusted strategies to enable flexibility and maximize success.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Assisted clients in setting and achieving personal and professional goals.
- Provided feedback to succeed.
- Collaborated with various stakeholders to promote social services.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Administered and tracked client service payments.
- Coordinated with local government to provide resources to clients.
- Assisted in developing marketing materials to promote coaching services.
- Developed and delivered presentations to educate clients on topics related to coaching.
- Developed and implemented programs to engage and empower underserved populations.
- Researched latest industry trends and developments to keep abreast of best practices.
- Monitored and evaluated impact of social services on community.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and implemented strategies to enhance quality of social services.
- Assisted clients with developing strategies to manage stress and increase productivity.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Provided support to social service clients in navigating available resources.
- Developed and maintained accurate records of programs and services.
- Monitored progress towards service plan goals.
- Facilitated communication between clients and other service providers.
- Facilitated outreach activities to build community awareness.
Consultant: P&P Development and Team Development
Easter Seals North Carolina
08.2003 - 01.2011
- Developed a team of professionals from multiple organizations to collaborate, develope and implement a single Policy and Procedure Manual
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Devised and implemented processes and procedures to streamline operations.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
Assistant Director
Easter Seals North Carolina
05.1998 - 08.2003
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Provided human resources services.
- Directed team focused on taking development projects through monetization and mass production.
- Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
- Supported health agency inspections as liaison to regulatory agencies on technical and manufacturing issues related to assigned product and processes.
- Supported continuous process and performance improvement for manufacturing issues, robustness and compliance.
- Communicated all capacity, sourcing and technology gaps with upper management.
- Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Led teams of up to nine direct reports and 400+ indirect reports, supervising daily performance as well as training and improvement plans.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Trained and mentored new employees on industry practices and business operations
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Created and updated records and files to maintain document compliance.
- Created and implemented statewide HIPAA program.
- Led two year accreditation process, achieving the highest level of accreditation.
Education
Bachelor of Science - Psychology
Western Carolina University
Cullowhee, NC1988
Executive Coaching Certificate Program
North Carolina State University
Raleigh, NC2010
Master of Science - Organizational Management
Pfeiffer University
Misenheimer, NC2002
Professional in Human Resources (PHR)
SHRM
1995
Skills
- Effective Communicator and Public Speaker
- Employee Motivation and Performance
- Personnel Management
- Approachable and Outgoing
- Articulate Communication
- Customer Needs Assessments
- Strategize Plans
- Improve Policies
- Competition Evaluation
- Adaptable and Flexible
- People and Culture
- Facebook Marketing
Timeline
Area Director/Owner
Club Z! In Home Tutoring
07.2013 - 11.2020
Client Management Representative II
Fidelity Investments
07.2011 - 06.2013
Professional Coach and Trainer, Stress Less Living
Self Employed
01.2006 - 01.2011
Consultant: P&P Development and Team Development
Easter Seals North Carolina
08.2003 - 01.2011
Assistant Director
Easter Seals North Carolina
05.1998 - 08.2003
Bachelor of Science - Psychology
Western Carolina University
Executive Coaching Certificate Program
North Carolina State University
Master of Science - Organizational Management
Pfeiffer University
Professional in Human Resources (PHR)
SHRM
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