Hope Evans
Birmingham,AL
Overview
2
2
years of professional experience
Work History
Patient Care Technician/Unit Secretary
UAB
Birmingham, AL
08.2023 - Current
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior
- Assisted with patient admissions, discharges, and transfers.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
Clinical Secretary
Shoals Hospital
Florence, AL
12.2022 - 07.2023
- Prepared medical records for patient visits and maintained accurate filing systems.
- Organized patient records and files in accordance with HIPAA regulations.
- Coordinated referrals between primary care physician offices and specialists or hospitals.
- Verified accuracy of billing data prior to submitting invoices for payment.
- Entered patient data into electronic medical records system accurately and efficiently.
- Scanned documents into EMR systems when necessary.
- Provided administrative support to physicians, nurses and other medical staff.
- Monitored daily operations in the reception area ensuring smooth workflow during peak times.
- Performed general clerical duties such as photocopying and faxing, as needed.
- Assisted with insurance claims by verifying coverage and obtaining authorization numbers as needed.
- Collected co-pays at time of service according to clinic policy.
- Scheduled appointments for patients and answered inquiries about office hours and services.
Leasing Agent
Bellamy Florence Apartments
Florence, AL
05.2022 - 07.2023
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Developed professional relationships with residents by delivering exemplary service and engagement.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Maintained accurate records of correspondence with and from tenants.
- Increased occupancy through dynamic marketing initiatives.
Education
Some College (No Degree) - Social Work
University of Alabama At Birmingham
Birmingham, ALSkills
- Basic nursing care
- Patient Education
- Specimen Collection
- Patient Observation
- Mobility Assistance
- Emergency Response
- Blood Glucose Monitoring
- Phlebotomy Techniques
- Appointment Scheduling
- Office Administration
- Customer Service
Timeline
Patient Care Technician/Unit Secretary
UAB
08.2023 - Current
Clinical Secretary
Shoals Hospital
12.2022 - 07.2023
Leasing Agent
Bellamy Florence Apartments
05.2022 - 07.2023
Some College (No Degree) - Social Work
University of Alabama At Birmingham
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