Hope Exnicious
Lafayette,LA
Summary
Summa Cum Laude graduate with a Bachelor of Science in Cybersecurity and specialization in Secure Programming. Diverse background in customer service, management, loan specialization, banking, and sales. Recognized for exceptional analytical and problem-solving abilities, consistently ensuring the security and efficiency of systems. Passionate about cybersecurity, eager to apply skills to safeguard and optimize digital environments. Successfully transitioning from a stay-at-home mom role to pursue a professional career in cybersecurity. Highly motivated with a strong work ethic and the ability to work independently. Strong organizational skills and a proven track record in team collaboration and process improvement.
Overview
16
16
years of professional experience
Work History
College Student
Southern New Hampshire University
09.2018 - 05.2024
- Met academic standards and expectations to maintain school enrollment.
- Adhered to strict time-management schedules to meet deadline requirements for assignments, quizzes, tests, and other measures of comprehension.
- I attended regularly scheduled instructional classes, taking organized notes and interacting positively.
- Collaborated on group projects to complete professional deliverables.
- Participated in class discussions, contributing research and learning elements to demonstrate personal enrichment.
- Demonstrated comprehension of textbooks and other assigned reading materials via written and oral presentations.
Bookkeeper
T. Baker Smith
01.2014 - 01.2015
- Handled bookkeeping and was responsible for scanning and logging all physical paperwork, maps, diagrams, and other important private documentation for the oil field.
- Maintained accurate financial records, ensuring compliance with company policies and regulations.
- Prepared and processed approximately 300 invoices, receipts, and payments per month, ensuring timely and accurate financial transactions.
- Reconciled bank statements and managed accounts payable and receivable, overseeing transactions totaling $500,000+ monthly.
- Assisted with the preparation of financial reports and budget analysis, contributing to a 10% increase in financial accuracy.
- Coordinated with different departments to gather and verify financial information, improving interdepartmental communication and efficiency.
Customer Service Representative/Management
AT&T
01.2011 - 01.2014
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained detailed records of customer interactions, ensuring data accuracy.
- Trained new employees on company policies and procedures.
- Managed a team, providing guidance and support to enhance performance.
- Implemented new customer service strategies, improving customer satisfaction rates by 15%.
Human Resource Manager/Office Manager
Port of Gibson
01.2008 - 01.2011
- Oversaw daily operations, ensuring smooth workflow and meeting targets.
- Managed a team, providing guidance and support to enhance performance.
- Conducted performance reviews and implemented training programs.
- Developed and implemented operational strategies that increased productivity by 20%.
- Handled HR responsibilities, including recruitment, onboarding, and employee relations.
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Enhanced team productivity with regular performance evaluations and targeted training programs.
Education
Bachelor of Science - Cybersecurity And Secure Programming
Southern New Hampshire University
Manchester, New Hampshire05.2024
Skills
- Python
- Java
- C
- Windows
- Linux
- MacOS
- TCP/IP
- DNS
- Firewalls
- Project Leadership
- Study Skills
- Ethical Awareness
- Time Management
Volunteer Experience
Tech for Good, Volunteer Cybersecurity Consultant, 2019-01-01, 2020-01-01, Provided pro bono cybersecurity consulting for local non-profit organizations., Conducted security audits and provided recommendations for improving IT security., Trained non-profit staff on basic cybersecurity practices.
Hobbies and Interests
- Cybersecurity trends
- Programming
- Community volunteering
- Digital literacy advocacy
Projects
Capstone Project: Secure Online Banking System, Designed and implemented a secure online banking system as a final year project., Utilized secure programming practices and encryption techniques to protect sensitive data., Conducted penetration testing to identify and mitigate security vulnerabilities., Presented the project to a panel of professors and industry experts, receiving high commendations.
Languages
Spanish
Limited Working
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveTimeline
College Student
Southern New Hampshire University
09.2018 - 05.2024
Bookkeeper
T. Baker Smith
01.2014 - 01.2015
Customer Service Representative/Management
AT&T
01.2011 - 01.2014
Human Resource Manager/Office Manager
Port of Gibson
01.2008 - 01.2011
Bachelor of Science - Cybersecurity And Secure Programming
Southern New Hampshire University
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