Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Hope Fenske

Joplin,MO

Summary

Experienced with managing office operations and providing administrative support to teams. Utilizes organizational skills to ensure smooth workflow and timely task completion. Strong understanding of handling confidential information and coordinating schedules effectively. Skilled in Microsoft Office Suite.

Overview

5
years of professional experience
1
Certification

Work History

Freeman Hospital West

Administrative Rep Specialist
09.2024 - 11.2024

Job overview

  • Assure all patient types accessing admissions via the main admissions hub and level II trauma center are processed timely and accurately
  • Responsible for hospital's first impression while maintaining compliance with state and federal regulations
  • Responsible for complying with EMTALA when registering patients during the triage and bedside registration process
  • Ensures the collectability of patient accounts through the admissions process securing all information needed for the collection process
  • Contributed to a positive work environment by assisting colleagues with various tasks as needed.
  • Handled all incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.

Reason for leaving: I worked too many weekends and Holidays and was unable to spend time with my family

Sonic Drive-In

Carhop
09.2021 - 05.2024

Job overview

  • Customer service
  • Perform regular cleaning and sanitation duties
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Taking care of the customer's needs at the Drive-In
  • Serving and delivering food safely and efficiently
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.

Reason for leaving: I found a job at Freeman and thought that Freeman was a really great opportunity for me to gain experience for my degree

Boys and Girls Club

Staff Member
06.2021 - 09.2022

Job overview

  • Creating a safe, positive environment
  • Generate fun and foster a sense of belonging
  • Offer recognition to positive behavior
  • Cleaning duties regularly
  • Led activities to promote physical, mental and social development
  • Took children on trips to promote enrichment and maintain safety
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Reason For leaving: I was not getting enough hour and it wasn’t working with my school schedule


Briarbrook Golf Course Pool

Gate Worker
05.2020 - 09.2020

Job overview

  • Cleaning: vacuuming, sweeping, and other pool duties
  • Greet swimmers
  • Enact facility entry procedures
  • Track and process all payments
  • Answer guests questions or concerns
  • Tend to customers needs
  • Customer service

Reason for leaving: This job was seasonal

Education

Missouri Southern State University
Joplin, MO

Bachelor of Science from Healthcare Administration,
12-2027

University Overview

  • Classification: Sophomore
  • GPA: 3.025
  • Minoring in Managament
  • Relevant Coursework: Gen EDs, Human Anatomy and Physiology 1, Medical Terminology, Micro Economics, Accounting, Business Communications, Using Information Systems, Intro to health professions, and Healthcare Systems

Carl Junction High School
Carl Junction, MO

High School Diploma
05-2023

University Overview

GPA: 2.9

  • A+ Scholarship


  • Extracurricular Activities: Soccer and Tutoring

Skills

  • Customer service
  • Problem-solving
  • Communication
  • Leadership
  • Money handling
  • Patience
  • CPR
  • Medical Terminology
  • Detail oriented
  • Excel spreadsheets
  • Microsoft Word
  • Documentation and control
  • Microsoft PowerPoint
  • Accounting skills
  • Insurance processing
  • Reception oversight
  • Patient care advocacy
  • Scheduling appointments
  • Proofreading
  • Customer and client relations
  • Microsoft Excel

Certification

  • Basic Life Support Certification (BLS)

Languages

Spanish
Elementary

Timeline

Administrative Rep Specialist

Freeman Hospital West
09.2024 - 11.2024

Carhop

Sonic Drive-In
09.2021 - 05.2024

Staff Member

Boys and Girls Club
06.2021 - 09.2022

Gate Worker

Briarbrook Golf Course Pool
05.2020 - 09.2020

Missouri Southern State University

Bachelor of Science from Healthcare Administration,

Carl Junction High School

High School Diploma
Hope Fenske