Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hope Flanary

Sapulpa,US

Summary

Results-driven Representative with a track record of productivity and task completion. Proficient in client communication, problem resolution, and process optimization. Strong in active listening, empathy, and persuasive speaking to exceed goals.

Overview

4
4
years of professional experience

Work History

Help Desk Client Seevice Rep II

TransFund
Tulsa, OK
01.2023 - Current
  • Provide operational and technical support for Financial Institutions
  • Troubleshoot technical issues working with a verity of resources including ATM vendors, Card vendors, Third Party Processors, ATM switch operators, TransFund Relationship Managers/Project Managers, and other networks and various contacts working the customer organization
  • Recognize, analyze and suggest solutions to recurring problems and report those issues to TransFund Operations Management
  • Built and maintain strong client relationships

Financial Coordinator

Dentist Catoosa – Dental Arts of Catoosa
Catoosa, OK
03.2022 - 12.2022
  • Created and maintained accounts, including interactions, payments, and personal data.
  • Updated customer statements and handled mail distribution.
  • Sent treatment claims to insurance carriers on same day that patients received care.

Sourcing Specialist

Certified Source
Tulsa, OK
06.2021 - 03.2022
  • Provided each customer with exceptional service by listening to their concerns and answering their questions.
  • Recruited applicants daily for next-day interview.
  • Used multimedia tools such as Facebook, Indeed, and LinkedIn.

Human Resource Assistant

University Village Retirement Community
Tulsa, OK
12.2020 - 06.2021
  • Coordinated work activities in the areas of employment, compensation, and employee relations.
  • Reviewed files, records, and other documents to obtain business information and key data in order to respond to development requests.
  • Kept the work structure up to date by updating all job requirements and job descriptions.
  • Assisted with meetings and presentations within the company.

Education

Bachelor of Science - Business Administration

Northeastern State University
Tahlequah, OK
12-2021

Skills

  • Experienced with Outlook and Word
  • Technical Troubleshooting
  • Customer Support
  • Strong Organizational Abilities
  • Efficient Task Management
  • Staff Training

Accomplishments

  • 2024 TransFund Exception Leadership award

Timeline

Help Desk Client Seevice Rep II

TransFund
01.2023 - Current

Financial Coordinator

Dentist Catoosa – Dental Arts of Catoosa
03.2022 - 12.2022

Sourcing Specialist

Certified Source
06.2021 - 03.2022

Human Resource Assistant

University Village Retirement Community
12.2020 - 06.2021

Bachelor of Science - Business Administration

Northeastern State University

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Hope Flanary