HOPE N. FLINT
Summary
Organized and dependable candidate successful at managing multiple priorities with a high degree of accuracy and a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Health Worker /Program Manager
West Fresno Family Resource Center
03.2020 - Current
- Community Health Worker :
- Ensure client database is always well-maintained, making sure to include all necessary notes, forms and supplementary information through weekly checks and updates to promote efficiency.
- Targeted specific community groups with wellness and disease management information.
- Meet with clients, individuals and community organizations as needed to create health programs designed for individual use and for groups.
- Review currently existing programs and health initiatives to ensure they're up-to-date, effective and safe for their intended audience(s).
- Create and distributed health-related education materials to improve program awareness.
- Reach out to clients on a weekly basis using a variety of mediums (phone, Zoom, in-person) to check up on their progress, answer questions, make personalized recommendations and changes to their programs if necessary.
- Complete administrative tasks on an ongoing basis to ensure proper and organized record keeping, working with staff members when/if necessary. Program Manager :
- Oversee community food distribution program
- Oversee diaper distribution program
- Oversee the performance of other clerical interns
- Point of contact among executives, employees, clients and other external partners
- Manage information flow in a timely and accurate manner
- Maintain and prepare weekly, monthly or quarterly reports
- Act as an office manager by keeping up with office supply inventory
- Format information for internal and external communication – memos, emails, presentations, reports
- Maintain and track volunteers and volunteer hours
- Participate in trainings
- Provide regular updates to Sr. Program Coordinator
- Keep files and records updated
- Coordinate communication efforts for outreach and promotion of initiative
- Support growth and program development
Front Office Manager
Bitwise Industries
05.2018 - 08.2019
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Took calls over phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
Executive Assistant / HR Assistant
Ouzounian Properties
01.2016 - 07.2018
- Correspond with customer via email, phone, customer portal
- Enforce parking regulation; distribution of parking permit
- Assist customer by providing information on products and services
- Manage company website in the customer, payment, reservation, and support department
- Mail handling; Sort, file, and forward customer's mail upon request
- Ensure the confidentiality of both verbal and written information
- Prepare and distribute correspondence such as memos, letters, and invoice
- Reconcile petty cash and logging in all cash on hand activities
- Performed various clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system
- Answered telephones and transferred calls to appropriate staff members
- Created spreadsheets for executive's staff
- Maintained the office database – retrieved and organized information for individual employees and clients.
Administrative Assistant
Modal Software Corporation
01.2016 - 01.2018
- Mail handling; Prepare and sort all mailers
- Manage, organize, and sort contacts, organization, and vendors by using Insightly.com.
Customer Service Analyst
Cigna Healthcare
08.2010 - 11.2013
- Maintaining heavy phones, transferring all calls to their proper department
- Utilizing resources given to answer/solve customer issues
- Maintaining great work relationships in an effort to solve escalated account issues
- Communicate clearly and explained technical information and regulations to persons of various social, economic, cultural and educational backgrounds
- Learning policies and procedures governing eligibility for public assistance programs/medical insurance regulations
- Collected and evaluated information, drew valid conclusions and made appropriate recommendations
Education
AA - Liberal Arts (Arts & Humanities)
College of The Sequoias
05.2017
High School Diploma -
Westwood Charter School
Westwood, CA06.2003
Skills
- Hardworking
- Problem-Solving Skills
- Excellent Customer Service Skills
- Positive Work Attitude
- Eagerness to Learn/Complete all tasks given
- Relationship Building
- Attention to Detail
- Materials Development
- Schedule Management
- Resource Advocacy
- Leading Community Events
- Report Preparation
- Conflict Resolution
Certification
- Health Literacy - Peer Support Specialist - 2023 Certification
- Adult Mental First Aid USA - February 2022 Certification
- California Child Abuse Mandated Reporter 2022 Certification
- AAA Food Handler Certificate 2021 Certification
Timeline
Community Health Worker /Program Manager
West Fresno Family Resource Center
03.2020 - Current
Front Office Manager
Bitwise Industries
05.2018 - 08.2019
Executive Assistant / HR Assistant
Ouzounian Properties
01.2016 - 07.2018
Administrative Assistant
Modal Software Corporation
01.2016 - 01.2018
Customer Service Analyst
Cigna Healthcare
08.2010 - 11.2013
AA - Liberal Arts (Arts & Humanities)
College of The Sequoias
High School Diploma -
Westwood Charter School
- Health Literacy - Peer Support Specialist - 2023 Certification
- Adult Mental First Aid USA - February 2022 Certification
- California Child Abuse Mandated Reporter 2022 Certification
- AAA Food Handler Certificate 2021 Certification
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