Hope Flowers
Canyon Lake
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Early Head Start Teacher
Community Action Head Start
02.2025 - Current
- Provided ongoing professional development for staff members by leading workshops on best practices in early childhood education settings.
- Promoted creativity through imaginative play activities that encouraged expression of thoughts and feelings in a supportive setting.
- Reduced behavioral issues by creating a positive classroom environment with clear expectations and consistent consequences.
- Improved student literacy rates by implementing engaging reading activities and strategies.
- Assessed student progress regularly using various assessment tools and adjusted instruction accordingly for optimal growth.
- Implemented hands-on learning opportunities in math, science, and creative arts to engage students fully in the educational process.
- Established a nurturing learning environment where children felt safe, supported, and motivated to learn.
- Strengthened student language skills through daily exposure to vocabulary-rich stories, songs, and conversations.
- Collaborated with colleagues to develop cross-curricular projects that connected subject areas, fostering deeper understanding for students.
Server
Logan's Roadhouse
07.2024 - 12.2024
- Company Overview: Logan's Roadhouse-Burleson, TX
- Customer service: Greet customers, answer questions, and ensure customer satisfaction
- Menu knowledge: Be knowledgeable about menu items and make recommendations
- Preparing the dining area by placing napkins, service plates, and cutlery on tables
- Adhering to sanitation standards to keep their guests safe
- Helping guests choose food and beverages offered by the restaurant
- Staying updated on the current menu and advising guests accordingly
- Welcoming guests into the dining area and helping them to their tables
- Receiving customer orders and transferring them to kitchen staff
- Identifying customer's unique dietary needs and other special orders
- Opening and pouring wine at the table side
- Calculating customer bills and printing receipts
- Receiving accurate customer payments and returning the correct change
- Taking responsibility for absent colleagues
- Adhering to the restaurant's service standards and dress code about
Hostess and Host Trainer
Texas Roadhouse
11.2023 - 09.2024
- Company Overview: Texas Roadhouse-Burleson, TX
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Effectively communicated with the kitchen staff to ensure timely delivery of food orders
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
- Managed organization of host stand area at all times.
- Assisted in coordinating special requests or accommodations for guests with specific needs
- Collaborated with servers and bussers to maintain efficient table turnover rate during peak hours
- Implemented a new reservation system that improved accuracy and reduced errors by XX%
- Trained new hosts on proper procedures, including greeting protocols and reservation management
- Resolved guest complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
- Managed a high volume of phone calls while maintaining excellent phone etiquette standards
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service
- Coordinated with the bar staff to manage waiting areas effectively during busy periods
- Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
- Conducted engaging and interactive training sessions on various topics including product knowledge, sales techniques, and customer service
- Utilized a variety of instructional methods such as presentations, demonstrations, and hands-on activities to enhance learning experience
- Customized training materials based on individual learning styles and needs of trainees
- Evaluated trainee performance through assessments and provided constructive feedback to facilitate skill development
- Know food management and can provide best service to guest and serve customers with the most amazing food and service possible.
Sales Associate
Rue 21
09.2022 - 12.2022
- Company Overview: rue21-Burleson, TX
- I helped people find their best look, kept the store cleaned and organized, showed off all of our items, and build team bonding skills!
Education
High school diploma - undefined
Joshua High School
Joshua, TX05.2024
Skills
- Math
- Babysitting
- Communication skills
- Organizational skills
- Fashion styling
- Dog handling
- Cash register
- Host/hostess experience (1 year)
- Communication skills (4 years)
- Training & Development
- Phone Etiquette
- Presentation Skills
- Employee Evaluation
- Busser
- Basic Math
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Goal oriented
- Flexible schedule
- Client service
- Conflict resolution
- Sales expertise
- Sales training
- Active listening
- Critical thinking
- Data entry
- Customer complaint resolution
- Incoming call management
- Customer needs assessment
- Live chat support
- Decision-making
- Patience and empathy
- Age-appropriate activities
- Early childhood education
- Hygiene practices
- CPR training
- Cleaning and sanitation
- Classroom management
- Parent-teacher communication
- Student engagement
- Behavior management
- Special needs support
- Childcare Educator (2 years)
Certification
- Driver's License
- Food Handler Certification
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
Languages
English
Full Professional
Timeline
Early Head Start Teacher
Community Action Head Start
02.2025 - Current
Server
Logan's Roadhouse
07.2024 - 12.2024
Hostess and Host Trainer
Texas Roadhouse
11.2023 - 09.2024
Sales Associate
Rue 21
09.2022 - 12.2022
High school diploma - undefined
Joshua High School
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