HOPE GABRIELLE HAWKINS

Clemson,SC

Summary

Ambitious college student pursuing a Bachelor's degree in Political Science, combining experience in restaurant service and event operations. Excels in building customer relationships through attentive communication and personalized service. Demonstrates flexibility and teamwork in managing multiple priorities while enhancing overall guest satisfaction.

Overview

2027

years of professional experience

Work History

Beverage Attendant / Guest Services

Masters Tournament

Augusta, Georgia

04.2026 - Current

Provided professional and courteous service to tournament members, players, and guests in a high-profile event environment
Greeted members, players, and guests, fostering a welcoming and positive atmosphere
Served alcoholic and non-alcoholic beverages while following established service and safety procedures
Maintained professionalism and composure while working in a busy, high-traffic environment
Communicated effectively with guests and team members to respond to requests and provide efficient service
Cultivated positive guest relationships through attentive service and effective communication
Demonstrated flexibility and adaptability while responding to changing customer and event needs
Collaborated with team members to enhance event operations and guest satisfaction

Server & Expo

Groucho's Deli

01.2022 - 01.2025

Delivered friendly, efficient customer service in fast-paced restaurant environment, enhancing customer satisfaction
Engaged with customers to assess needs, offering tailored food and service recommendations to improve dining experience
Used effective communication and active listening to create positive customer experiences
Managed register operations, customer orders, and inventory with high accuracy, ensuring smooth service flow
Promoted additional products and services based on customer needs
Built customer relationships through attentive service and professional communication
Collaborated with team members during high-volume periods to maintain efficient operations

Independent Professional Interview

Pursued and participated in a professional interview, expanding network beyond established organizational connections
Sought professional opportunities independently, showcasing proactive career development
Presented personal qualifications, communication abilities, and professional goals in an interview setting
Navigated a competitive selection process, effectively advocating for personal strengths and qualifications
Demonstrated confidence, preparation, and adaptability throughout the interview process

Education

Bachelor's Degree - Political Science, Business Administration

Clemson University

Clemson, South Carolina

05-2028

Associate in Arts/Transferred -

Greenville Technical College

Greenville, South Carolina

Skills

Customer service excellence
Guest interaction strategies
Sales engagement
Product recommendations
Needs assessment
Sales strategies
POS systems and cash handling
Event support operations
Time management and multitasking

Team collaboration
Attention to detail
Active listening
Communication skills
Conflict resolution
Critical thinking
Relationship building

COURSEWORK HIGHLIGHTS

Demonstrated strong interpretation, written-response, and translation skills through persuasive and research-based essays
Applied critical thinking and effective written communication to analyze information and develop well-supported arguments
Management
Developed and presented a SWOT analysis to identify business strengths, weaknesses, opportunities, and threats
Analyzed organizational discrepancies and business foundations to develop a stronger understanding of small-business operations and decision-making
MAT-109 — Quantitative Reasoning
Applied quantitative reasoning to solve real-world problems using appropriate mathematical techniques
Analyzed rates of change and interpreted mathematical representations in economic contexts
Used analytical reasoning to evaluate information and identify accurate, practical solutions

Timeline