Hope Gettler
Adair
Summary
Resourceful Hotel Operations Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and financial management to ensure smooth hotel operations. Excel in critical thinking, problem-solving, and communication, skills that are instrumental in navigating the complexities of hospitality management. Committed to enhancing guest satisfaction through operational excellence and team collaboration.
Overview
18
18
years of professional experience
1992
1992
years of post-secondary education
Work History
Regional Sales and Operations Manager
Wise Motels Inc
Atlantic
01.2017 - Current
- I primarily concentrated on handling all operations and training for all properties.
- I handle most communications from each franchise on the behalf of the owner and train each property on any brand standards, franchise changes, etc.
- I work with each General Manager on training in all areas. We focus on the desk staff for inside sales, soft skills, and customer recovery skills.
- For each property I research the market to establish marketing and rate strategies and improve motel positioning.
Director of Sales
Hyatt Place
West Des Moines
01.2015 - 01.2017
- Creating and executing sales plans to achieve revenue goals across various market segments (e.g., group, transient, corporate).
- Developing and maintaining strong relationships with existing and potential clients to secure new business and repeat bookings.
- Focusing on increasing occupancy rates, average daily rate (ADR), and overall revenue for the hotel.
General Manager
Holiday Inn
Ankeny
01.2013 - 01.2015
- Manage all aspects of the hotel environment through a team of assistant managers and service members.
- Forecasted daily, weekly and monthly to accomplish budgeted revenues.
- Responsible for Human Resources: benefits, hiring, terminating and orientations.
- Successfully implemented a sales program that brought in corporate local negotiated contracts, group contracts, and transient travelers.
Owner / Operator
Turkey Creek Lodge
Atlantic
07.2007 - 01.2013
- Motel, RV Park, Hopeless Hair Salon
- Responsible for all operations for Motel, RV Park and Hair Salon
- Implemented a strategic marketing and sales program
- Managed budget, payroll, and taxes
- Trained and led employee and Managers
Education
Adair-Casey Highschool
Adair, IASkills
- Operations management
- Revenue forecasting
- Market research
- Employee training
- Customer recovery
- Sales strategy development
- Budget oversight
- Brand standard implementation
- Problem solving
- Effective communication
- Team building
- Time management
- Onboarding and orientation
- Management
- Risk management
- Negotiation
- P&L management
- Customer relationship management (CRM)
- Budgeting and forecasting
- Budgeting and cost control
Timeline
Regional Sales and Operations Manager
Wise Motels Inc
01.2017 - Current
Director of Sales
Hyatt Place
01.2015 - 01.2017
General Manager
Holiday Inn
01.2013 - 01.2015
Owner / Operator
Turkey Creek Lodge
07.2007 - 01.2013
Adair-Casey Highschool
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