Hope Griego
Albuquerque,NM
Summary
Organized, personable and dedicated worker. A solid team player with upbeat and positive attitude. I am motivated to maintain customer satisfaction and contribute to company success. Hardworking and accustomed to a fast-paced office setting. Very organized and detail oriented. Skilled in managing documentation and maintaining files and records.
Overview
8
8
years of professional experience
Work History
CPE Coordinator
New Mexico Society of CPAs
Albuquerque, NM
02.2021 - Current
- Daily clerical duties include answering incoming calls, responding to customer inquiries, and directing calls to designated individuals or departments.
- Daily data entry, filing, taking payments, emails, and keeping documentation of records.
- Administrative support to staff members.
- Maintain confidentiality of client records by National Association of State Boards of Accountancy rules and regulations.
- Follow company standards while handling incoming and outgoing mail operations.
- Develop and implement continuing education programs for adult learners.
- Create marketing materials to promote continuing education courses.
- Manage budget allocations for departmental activities related to continuing education initiatives.
- Coordinate special events such as conferences, seminars, or webinars related to professional development topics.
Customer Service Representative
Loan Max Title Loans
Albuquerque, NM
11.2018 - 02.2021
- Processed and input title loans.
- Informed customers about billing procedures and processed payments
- Daily filing, data entry, collections and organization skills.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld privacy and security requirements regulated by the State of New Mexico.
- Answered inbound calls and directing them to designated individuals or departments.
- Cash handling experience includes running a cash drawer and balancing daily. Insuring all payments are applied to the correct accounts. Delivered bank deposits daily and filling change orders as needed.
Caregiver
Conduent
Albuquerque, NM
08.2016 - 07.2018
- Assisted client with personal needs from exercise, bathing, personal grooming, and prepared meals.
- Ensured all clients household cleaning, laundry, grocery shopping was done on a weekly basis.
- Oversaw and planned schedules by coordinating doctor appointments, exercise routines, and therapy sessions.
- Built relationship with client, providing companionship and counseling.
Education
Associate of Applied Science - Criminal Justice
Central New Mexico Community College
Albuquerque, NM04-2024
Certificate - Health, Wellness & Public Safety
Central New Mexico Community College
Albuquerque, NM05-2023
High School Diploma -
Valley High School
Albuquerque, NM05.2017
Skills
- Excellent Customer Service
- Office Administration
- Data Entry
- Knowledgeable in Word, Power Point, Excel and Citrix
- Event Coordination
- Payment Processing
Timeline
CPE Coordinator
New Mexico Society of CPAs
02.2021 - Current
Customer Service Representative
Loan Max Title Loans
11.2018 - 02.2021
Caregiver
Conduent
08.2016 - 07.2018
Associate of Applied Science - Criminal Justice
Central New Mexico Community College
Certificate - Health, Wellness & Public Safety
Central New Mexico Community College
High School Diploma -
Valley High School
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