Summary
Overview
Work History
Education
Skills
Property and Casualty License
Timeline
Generic

Hope Griffin

Fort Worth,TX

Summary

Proven customer service expert from Walmart, adept in conflict resolution and cash handling, significantly enhancing customer satisfaction. Leveraged critical thinking and professionalism to resolve escalated issues, ensuring a secure and efficient shopping environment. Demonstrates exceptional reliability and verbal communication skills, contributing to team success and operational excellence.

Knowledgeable [Insurance Agent] with comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.

Overview

10
10
years of professional experience

Work History

Cashier

Lowes Home Improvment
06.2024 - Current
  • Greet customers entering the store and responded promptly to customer needs.
  • Build relationship with customers to encourage repeat business.
  • Assist Customers by helping them locate items that they need to complete their projects.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Customer Service Associate

Walmart
03.2015 - 05.2024
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Assisted Customers with complaints by appointing them to the appropriate manager.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provide customer assistance with returns

Self Checkout Host

Sam's Club
10.2014 - 02.2015
  • Engaged with all customers
  • Assisted customers with self-checkout machine operations.
  • Informed all customers about different types of memberships and also provided customers with knowledge on credit card benefits.
  • Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
  • Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
  • Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.

Education

High School Diploma -

Everman High School
1000 S Race St, Everman, TX
06-2014

Skills

  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Cash register systems
  • Cash handling expertise
  • Written and verbal communication
  • Product restocking
  • Refunds and exchanges
  • Refund handling
  • Sales expertise
  • Drawer balancing
  • Identification checks
  • Professionalism
  • Conflict Resolution
  • Store merchandise stocking
  • Training and mentoring
  • Credit and cash transactions
  • Critical Thinking
  • Customer Satisfaction
  • Team building
  • Flexible Schedule
  • Verbal Communication

Property and Casualty License

Completed A two month training course with the Texas Insurance Training Academy which is an online state approved property and casualty course to obtain my property and casualty license as of November 2024.

Timeline

Cashier

Lowes Home Improvment
06.2024 - Current

Customer Service Associate

Walmart
03.2015 - 05.2024

Self Checkout Host

Sam's Club
10.2014 - 02.2015

High School Diploma -

Everman High School

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Hope Griffin