Hope Grigoropoulos
Skokie,IL
Summary
Strategic Regional Director of Clinical Operations with 35 years of experience in healthcare settings, recognized for enhancing productivity and ensuring efficient task completion. Expertise in healthcare management, regulatory compliance, and team leadership has driven quality patient care across multiple facilities. Proven ability to navigate corporate changes seamlessly, adapting strategies to maintain operational excellence throughout transitions at St. Joseph Hospital, Catholic Health Partners, RMC, Presence, AMITA, and Ascension. Career objectives focus on continuing to leverage extensive experience to foster innovative healthcare solutions and improve patient outcomes.
Overview
35
35
years of professional experience
Work History
Regional Director of Clinical Operations
Ascension Medical Group
Chicago, Illinois
09.1989 - Current
- Recruited, hired and trained new medical and facility staff.
- Provided guidance on interpretation of regulatory requirements related to the conduct of clinical studies.
- Established solid relations with leadership and staff by attending meetings and coordinating interdepartmental information exchanges.
- Maintained records management system to process personnel information and produce reports.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Directed, supervised, and evaluated medical and clerical personnel.
- Communicated with patients with compassion while keeping medical information private.
- Recruited individuals bringing talent, well-developed skills sets and passion for helping others, effectively building exceptionally gifted team of personnel.
- Monitored performance of clinical operations staff to ensure compliance with applicable regulations and standards.
- Facilitated communications between regional teams by organizing weekly meetings to discuss progress on ongoing projects.
- Partnered with managers to raise standards of practice by monitoring, analyzing, and correcting staff performance.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Crafted and initiated development of strategy-based plans, allowing organization to exceed objectives.
- Maintained communication and transparency with department heads and medical staff.
- Identified areas for process improvement within the Clinical Operations department, including streamlining procedures and enhancing communication among team members.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Advised executive leadership on best practices related to risk management strategies in order to minimize potential liabilities associated with conducting international studies.
- Improved medical equipment competencies and care best practices through various ongoing learning options.
- Coordinated training sessions for new hires regarding protocol design, implementation strategies, monitoring techniques.
- Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Interviewed applicants and made recommendations for new hires.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information
- In charge of multiple specialty practices: Family Medicine, Internal Medicine, Pediatrics, Rheumatology, OB-Gyne, Endocrinology, ENT, and Neurology.
- 15 years of coding and billing for primary care practices.
- Onboarded and credentialed over 100 physicians/providers.
- In charge of starting up and running HIV/AIDS clinic (1992-1998) and two COVID centers (2021).
Education
Bachelor of Science - Biology/ Secondary Education
DePaul University
Chicago, IL06-1983
Skills
- Staff development
- Performance improvement
- Clinical leadership
- Healthcare management
- Operational excellence
- Patient safety
- HIPAA
- Effective communication
- Quality improvement
- Clinical metric tracking
- Healthcare administration
- Employee performance evaluations
- Patient relationship management
- Clinical quality improvement
- Practice development
- Budget oversight
- Exemplary communication skills
- Onboarding and offboarding physicians/providers
- CPT and ICD-10 Coding
- EMR – EPIC Experience
Affiliations
- Member of the Chicago Hellenic Choir for over 20 years
- Church Choir Member, Community Church
- Travel Enthusiast
- Culinary Arts Enthusiast
- Family Engagement Activities
Languages
Greek
Professional
References
References available upon request.
Timeline
Regional Director of Clinical Operations
Ascension Medical Group
09.1989 - Current
Bachelor of Science - Biology/ Secondary Education
DePaul University
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