Summary
Overview
Work History
Education
Skills
Timeline
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Hope Groff

Jacksonville,FL

Summary

Enthusiastic and dependable team member with a passion for delivering exceptional customer service in a fast-paced environment. Adept at creating a welcoming atmosphere, managing high-volume transactions, and crafting high-quality beverages with precision. Known for a positive attitude, strong work ethic, and the ability to handle multiple tasks efficiently. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers and team alike.

Overview

10
10
years of professional experience

Work History

Private Nanny

Self Employed Services
01.2015 - Current
    • Developed strong relationships with parents, maintaining open communication about each child's progress and needs
    • Prepared healthy, age-appropriate snacks and meals.
    • Assisted children with bathing and potty training to instill good hygiene from young age
    • Balanced schedules to promote optimal rest, play and educational periods
    • Cared for pets during owners' absences

Guardian Ad Litem Volunteer

Guardian Ad Litem Program
03.2022 - Current
  • Ensured child safety and well-being by conducting thorough home visits and assessing living conditions.
  • Recommended necessary interventions or support services after evaluating the mental health status of affected children.
  • Maintained detailed records of case progressions while adhering to strict confidentiality guidelines.
  • Built trusting relationships with children through active listening and empathy, enabling them to express their wishes openly.
  • Upheld ethical standards consistently throughout the entire case handling process, putting the best interest of the child first.

Barista

Southern Grounds Coffee
03.2021 - 07.2021
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Barista

Starbucks
03.2019 - 07.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
  • Maintained a clean and organized workspace for optimal productivity and safety
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
  • Contributed to a positive team environment through effective communication and collaboration with colleagues
  • Cleaned counters, machines, utensils, and seating areas daily


Education

Associate of Arts -

Gulf Coast State College
Panama City, FL
12.2019

High School Diploma -

Homeschool
Jacksonville, FL
05.2018

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Safe Food Handling
  • POS Systems
  • Menu Memorization
  • Hospitality service expertise
  • Empathy Display
  • Active Learning

Timeline

Guardian Ad Litem Volunteer

Guardian Ad Litem Program
03.2022 - Current

Barista

Southern Grounds Coffee
03.2021 - 07.2021

Barista

Starbucks
03.2019 - 07.2020

Private Nanny

Self Employed Services
01.2015 - Current

Associate of Arts -

Gulf Coast State College

High School Diploma -

Homeschool

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Hope Groff