Summary
Overview
Work History
Education
Skills
References
Timeline
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Hope Grose

Longview,WA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company and team success. Motivated to maintain customer satisfaction and focused on gaining more knowledge to share and collaborate with team members to have a successful running establishment.

Overview

3
3
years of professional experience

Work History

Taco Time Manager

Taco Time Northwest
Kelso, Washington
01.2022 - Current
  • Trained new employees on food preparation, cash handling, and customer service techniques.
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.
  • Consistently maintained high levels of cleanliness, organization, and storage.
  • Manager on closing shift and responsible for manager duties

Event Staff Member

Treadway Events
Kelso, Washington
10.2022 - 07.2023
  • Assisted in setting up and breaking down of the event space.
  • Managed registration table, collected tickets, and directed participants to their designated areas.
  • Monitored crowd control throughout the venue and enforced safety protocols when needed.

Education

High School Diploma -

Kelso Virtual Academy
Kelso, WA
06-2023

Skills

  • Communication
  • Time Management
  • Decision-making skills
  • Performance monitoring
  • Diligent
  • Good Judgement
  • De-escalation skills

References

References available upon request.

Timeline

Event Staff Member

Treadway Events
10.2022 - 07.2023

Taco Time Manager

Taco Time Northwest
01.2022 - Current

High School Diploma -

Kelso Virtual Academy

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Hope Grose