Hope Haley
Birmingham,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
AT&T
08.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Interviewer
Dynata
03.2022 - 05.2022
- Conducted interviews with participants to assess eligibility.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Properly completed surveys by performing [Task] before ending each call.
- Explained questions in better detail for interviewees to allow truthful answers.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Cashier
Gordon's Food Service
12.2021 - 02.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Freight Team Associate
Home Depot
12.2021 - 12.2021
- Loaded and unloaded trucks.
- Complied with company and legal requirements to maintain safe working environment.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Lifted and moved items weighing [Number] pounds multiple times per shift.
- Operated pallet jacks and forklifts to move freight and load trucks.
- Kept [Type] work areas neat and tidy by removing paper, trash and debris and sweeping floors.
- Used pallets, straps and load bars to secure freight for transport.
- Organized products to streamline packing procedures.
- Scanned items on arrival and departure to create accurate tracking records.
Sales Associate
Macys Department Store
10.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
Healthcare Customer Service Representative
Morley Companies
09.2021 - 10.2021
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Insurance Sales Representative
Bloom Insurance Agency
08.2021 - 09.2021
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Maintained detailed records of customer information and policy sales.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Processed [Number] invoices each [Timeframe] and mailed documentation to clients.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
Customer Service Representative
Ranstad USA
01.2021 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Customer Loyalty Specialist
Vivint Home Security
10.2020 - 12.2020
- Worked with multiple screens and programs to resolve customer issues.
- Provided excellent customer service and provided answers to client questions within set standards.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Worked cross-functionally with various members of [Type] teams.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cashier
English Garden's
09.2020 - 09.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Performed cash, card and check transactions to complete customer purchases.
- Reviewed weekly sales ads and monitored price changes.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Team Member
Panera Bread
01.2020 - 03.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Greeted customers at drive-thru and took food orders.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Retail Sales Associate
Bed Bath & Beyond
10.2019 - 01.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
Cashier
Better Health Market
12.2018 - 10.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[Amount] or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Retail Sales Associate
Tuesday Morning
06.2018 - 07.2018
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Supported efficient and timely replenishment of sales floor merchandise.
Restaurant Crew Member
McDonald's
02.2018 - 04.2018
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Trained new hires in customer service, food preparation and restaurant procedures.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Operated as full-service food provider in [Type] establishment by taking orders, preparing meals and collecting payments.
- Provided prompt, courteous services to customers in [Type] dining environment.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Supported great dining and meal experiences for guests.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Education
Associate of Arts - Business Administration
American National University - Salem
Salem, VA08.2024
High School Diploma -
East English Village Preparatory Academy
Detroit, MI06.2018
Skills
- Order and Refund Processing
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Customer Retention Strategies
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Inbound and Outbound Calling
- Credit Card Payment Processing
- Electronic Information Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
AT&T
08.2022 - 09.2022
Customer Interviewer
Dynata
03.2022 - 05.2022
Cashier
Gordon's Food Service
12.2021 - 02.2022
Freight Team Associate
Home Depot
12.2021 - 12.2021
Sales Associate
Macys Department Store
10.2021 - 11.2021
Healthcare Customer Service Representative
Morley Companies
09.2021 - 10.2021
Insurance Sales Representative
Bloom Insurance Agency
08.2021 - 09.2021
Customer Service Representative
Ranstad USA
01.2021 - 02.2021
Customer Loyalty Specialist
Vivint Home Security
10.2020 - 12.2020
Cashier
English Garden's
09.2020 - 09.2020
Team Member
Panera Bread
01.2020 - 03.2020
Retail Sales Associate
Bed Bath & Beyond
10.2019 - 01.2020
Cashier
Better Health Market
12.2018 - 10.2019
Retail Sales Associate
Tuesday Morning
06.2018 - 07.2018
Restaurant Crew Member
McDonald's
02.2018 - 04.2018
Associate of Arts - Business Administration
American National University - Salem
High School Diploma -
East English Village Preparatory Academy
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