HOPE HALL
Ocala,Florida
Summary
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience in customer service, sales and office management. Excelled in resolving employer’s challenges with innovative solutions. Utilized systems to process improvements proven to increase efficiency; customer satisfaction and bottom line.
Overview
2018
2018
years of professional experience
Work History
Office Manager Assistant
NEW YORK STATE URBAN DEVELOPMENT CORPORATION
- Maintained correspondence and data files
- Carried out company policies and data files, arranged appointments, answered routine inquiries and handled general office duties
- Operated computer systems using various software applications
- Intake of Home Weatherization applications
Paralegal/Social Worker
THE OSBORNE ASSOCIATION
- Assisted Counsel and their clients in advocating alternatives for technical parole violators
- Interviewed and researched client's social backgrounds
- Wrote reports for drug placement treatment as opposed to incarceration submitted to the courts reducing recidivism numbers
Mobility Sales and service
AT&T
01.2002 - 01.2018
- Sales Support Group/Resource Desk Representative/ Customer Service, 2002 to 2018
- Troubleshooted internal systems and program errors
- Monitor and report real time adherence issues using relevant applications
- Track attendance and tardiness
- Facilitate and keyed schedule changes of employees
- Representatives are responsible for tracking and reporting force loss to force management headquarters and technical support
- Implement immediate solutions to call centers real time issues and document the specifics to manager
- Answer incoming calls addressing customer's concerns such as phone orders, bill statement, and network issues
- Utilize various internal computer applications to complete everyday tasks
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
Education
Master of Business Management -
University of Phoenix
Phoenix, Az04.2007
Bachelors of Arts - Liberal Arts/Criminal Justice
College of New Rochelle
New Rochelle, New York1989
Skills
- Customer service
- Organizational skills
- Office administration
- File management
Timeline
Mobility Sales and service
AT&T
01.2002 - 01.2018
Office Manager Assistant
NEW YORK STATE URBAN DEVELOPMENT CORPORATION
Paralegal/Social Worker
THE OSBORNE ASSOCIATION
Master of Business Management -
University of Phoenix
Bachelors of Arts - Liberal Arts/Criminal Justice
College of New Rochelle
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