Hope Hansel
Hyndman,PA
Summary
Highly motivated and detail-oriented professional with over 6 years of experience in various industries. Adept at managing multiple tasks simultaneously, providing excellent customer service, and working collaboratively in team environments. Strong organization and communication skills, with a proven ability to meet deadlines and exceed expectations. Seeking to bring my diverse skill set and positive attitude to a dynamic organization.
Overview
8
8
years of professional experience
Work History
Family Resource Specialist
Justice Works Youth Care Compass Academy
Somerset, PA
07.2024 - Current
- Conducted home visits to assess family needs and provide resources.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Participated in regular team meetings to discuss cases and develop strategies for addressing client issues.
- Created educational materials related to parenting skills, child development, health care.
- Coordinated transportation arrangements for clients who lacked access to reliable transportation options.
- Measured client's progress against treatment plan goals to identify and implement needed changes.
- Facilitated support groups for parents and caregivers of children with special needs.
- Monitored and documented status updates on health and wellbeing of each child under care or assessment.
- Assisted families in accessing community-based services and supports.
Sales Associate
Timbrook CDJR
Cumberland, MD
08.2023 - 05.2024
- Handled customer complaints in a professional manner.
- Adhered to company initiatives and achieved established goals.
- Answered customer inquiries regarding product features, pricing, and availability.
- Greeted customers to determine wants or needs.
- Consistently exceeded quotas by pursuing and closing sales.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
Prior Authorization Specialist
HAHC Inc.
Hyndman, PA
10.2022 - 08.2023
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Facilitated communication between providers, payers and health plans regarding prior authorization processes.
- Collaborated with insurance companies to clarify coverage details and resolve issues related to prior authorization.
- Processed appeals in a timely manner as per policy guidelines.
- Input claim, prior authorization, and other important medical data into system.
- Maintained accurate records of all authorization activities in the database system.
- Maintained files for referral and insurance information, entering referrals into system.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Scanned and validated medical records for upload.
Patient Care Technician
UPMC
Cumberland, MD
10.2019 - 04.2022
- Collected specimens from patients for laboratory testing purposes.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Scanned and validated medical records for upload.
- Managed release of information requests and identified requestors as patient, relation or provider.
Medical Assistant
Dr. Welik's Office
Cumberland , MD
09.2018 - 10.2019
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Incorporated outside records into charts and EHR.
- Responded to patient callbacks and phone-in prescription refill requests.
- Filed insurance claims forms in accordance with applicable regulations.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Scanned and validated medical records for upload.
Data Entry Clerk
HeiTech Services
Landover, MD
10.2016 - 06.2018
- Ensured that all work was completed according to established procedures and deadlines.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
- Reviewed patent applications for compliance with legal requirements and technical specifications.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
High School Diploma -
Hyndman High School
Hyndman, PA06-2012
Some College (No Degree) - Nursing
Allegany College of Maryland
Cumberland, MDSkills
- Family dynamics
- Child development
- Behavioral assessment
- Community resources
- Multicultural competence
- Parenting education
- Patient-focused care
- Phlebotomy
- Customer service
- Vital signs and examinations
- Compassionate
- Medical terminology understanding
- EMR / EHR
- HIPAA compliance
- Fast learner
- Adaptable performance
- Cash handling accuracy
- Sales expertise
Timeline
Family Resource Specialist
Justice Works Youth Care Compass Academy
07.2024 - Current
Sales Associate
Timbrook CDJR
08.2023 - 05.2024
Prior Authorization Specialist
HAHC Inc.
10.2022 - 08.2023
Patient Care Technician
UPMC
10.2019 - 04.2022
Medical Assistant
Dr. Welik's Office
09.2018 - 10.2019
Data Entry Clerk
HeiTech Services
10.2016 - 06.2018
High School Diploma -
Hyndman High School
Some College (No Degree) - Nursing
Allegany College of Maryland
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