Hope Hesseltine
Lifeways Community Mental Health
Ann Arbor,MI
7
years of professional experience
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Work History
MSW Clinical Intern
7 Months- Provided crisis intervention and emotional support to patients facing acute health issues.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Organized clinical documentation, treatment plans, and referrals.
- Strengthened relationships between the hospital and community partners by serving as a liaison on joint initiatives to improve patient care.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
Registered Behavior Technician
2 Years 2 Months- Implemented individualized behavior intervention plans to support client development and learning.
- Collaborated with multidisciplinary teams to monitor client progress and adjust strategies accordingly.
- Documented behavioral data accurately to track and analyze client responses during sessions.
- Assisted in training new staff on behavior management techniques and company protocols.
- Developed positive relationships with clients to foster trust and promote behavioral improvements.
Hostess/Busser/Food Runner
4 Months- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Cashier
2 Years 11 Months- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Master of Social Work
Bachelor of Arts - Psychology
Skills
Strong work ethic
Exceptional customer service
Cleanliness standards
Teamwork and collaboration
Time management
Timeline
MSW Clinical Intern
Lifeways Community Mental Health
12.2025 - CurrentRead More
Registered Behavior Technician
Residential Options
03.2024 - 05.2026Read More
Hostess/Busser/Food Runner
Real Seafood Company
05.2023 - 09.2023Read More
Cashier
Cherry Republic
01.2020 - 12.2022Read More
University of Michigan
Master of Social Work
Read More
Michigan State University
Bachelor of Arts from Psychology
Read More