Hope Hettinger
Plainfield,IL
Summary
Multitasking Server Shift Leader versed in interacting with customers, taking orders and serving food and drinks. Oversees restaurant operations and maintains productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server Supervisor
Uptown Tap and Eatery
Plainfield, IL
08.2020 - Current
- Resolved employee issues or disputes in a timely manner.
- Monitored dining room activities to ensure customer satisfaction.
- Provided guidance and direction to employees throughout their shift.
- Assisted in resolving customer complaints promptly and professionally.
- Trained new servers on proper food handling techniques.
- Maintained cleanliness of the restaurant and kitchen areas.
- Analyzed daily sales data to inform staffing decisions for upcoming shifts.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
Dietary Aide
Harbor Chase Assisted Living
Plainfield, IL
01.2019 - 07.2020
- Prepared and served meals according to dietary guidelines.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Assisted with preparation of snacks and other light meals.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Set tables before patients arrived to maintain meal plan productivity.
- Served specific meals to patients with special dietary needs.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Stocked food and other supplies for main kitchen and units.
Restaurant Hostess
Olive Garden
Oswego, IL
05.2017 - 08.2018
- Provided menus and answered questions about menu items and specials.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Greeted customers and escorted them to their tables.
Education
Bachelor of Arts - Psychology
Waldorf College
Forest City, IA10-2023
Associate of Arts - Psychology
Joliet Junior College
Joliet, IL02-2023
Skills
- Team Management
- Guest service
- Strong leadership
- Dining room monitoring
- Personnel Training
- Complaint Handling
- Customer Service Management
- Organization
Affiliations
- Cooking
- Gardening
- Art
Accomplishments
- High honors throughout college
- Participated in a leadership committee in high school
- Given a manager position at my current job
Certification
- Food handlers certified
- Basset alcohol certified
Timeline
Server Supervisor
Uptown Tap and Eatery
08.2020 - Current
Dietary Aide
Harbor Chase Assisted Living
01.2019 - 07.2020
Restaurant Hostess
Olive Garden
05.2017 - 08.2018
Bachelor of Arts - Psychology
Waldorf College
Associate of Arts - Psychology
Joliet Junior College
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